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Take Your Service Online With Customer 360 Service

Want to take your service digital? We show you how to deliver it through your online channels and messaging apps with the power of Einstein Bots
Recorded May 7 2020 4 mins
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Presented by
Trevor Philpot, Regional Sales Director, Salesforce
Presentation preview: Take Your Service Online With Customer 360 Service

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  • Salesforce Innovation Circle : Digital Transformation During Times of Change Recorded: Jun 18 2020 52 mins
    Gareth Gumbley, Clyde Fernandez, Rebecca Curtin, Ryan D'Souza, Richard Hilliard, Aaron Tabone
    Over recent months, our way of working has undergone a seismic shift, and staying connected and responsive to employees, customers and partners can be challenging as we adapt to a rapidly changing environment.

    Hear firsthand how customer Trailblazers Grill’d, Frollo, ORIX Australia and Provider Assist have used digital transformation to evolve their business, fast.

    Then join our Trailblazers, Salesforce and MuleSoft experts for an interactive discussion on how to get the most out of the Salesforce Platform as we transition to new ways of working.

    This will be a very relevant and topical discussion, so register now to secure your spot.


    How Grill’d rapidly pivoted from a ‘dining-in’ to a ‘dining at home’ experience
    How Frollo is using Open Banking to help people turn their finances around during the COVID-19 pandemic
    How ORIX Australia is taking a mobile-first approach to delivering customised experiences to their driver community
    How Provider Assist is using real-time data insights to re-imagine the support they provide to aged-care facilities
    Hints and tips on how to use Salesforce and MuleSoft to automate and scale business processes
    Panel Q&A
    Gareth Gumbley |CEO & Founder |Frollo
    Clyde Fernandez |Regional Director, Platform |Salesforce
    Rebecca Curtin |Senior Product Marketing Manager | Salesforce
    Ryan D'Souza |CRM & Loyalty Manager |Grill'd
    Richard Hilliard |GM Technology and Innovation | ORIX Australia
    Aaron Tabone |CIO |Provider Assist
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    Judy Fang, Solution Engineer, Salesforce
    Keep employees engaged and connected wherever they are with Salesforce apps
  • Finding Certainty in Uncertain Times: Using Data & Marketing Intelligence to Dri Recorded: May 26 2020 41 mins
    Pamela Samathivathanachai | Director of Product Marketing | Datorama, a Salesforce Company Thomas Galluzzo | National Head o
    As modern marketers - you deal with constantly changing consumer landscapes and unpredictable economic environments. This is our new reality.

    Marketers are the first-line defence for messaging and customer communications, as well as stewards of the brand and budget.

    In uncertain times like these, marketers need to be agile and have the ability to pivot and make swift, informed decisions that drive maximum efficiency.

    Our guest speaker, Thomas Galluzzo, Head of Analytics and Measurement from iProspect Australia, will be providing insight into:

    -How you can prepare your brand for rapid recovery, with ample -foundational data preparation during this downtime.
    -How brands across multiple industries are pivoting in the current environment of uncertainty - adjusting investments, refocusing marketing and business objectives in order to drive maximum ROI.

    Join this webinar to hear how Datorama can help you navigate these uncertain times with speed and efficiency so that we can all be prepared to bounce back and recover.
  • Medibank explains how single view of the customer is single view of privacy Recorded: May 20 2020
    Jonathan Goh, Automation and Audiences Lead, Medibank
    Learn how marketers can balance customer privacy with great personalised experiences according to Medibank
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    Caroline Swarbrick, Chief Digital Officer, Seafolly
    Learn how Seafolly increased their loyalty program members' average spend by 20% by being relevant in the moment
  • Telstra's guiding principles to personalised service, with special guest speaker Recorded: May 13 2020 2 mins
    Garry Barnes, Agent Console Product Owner, Business Enablement, Frontline Technology, Telstra
    Start providing a more personalised and effortless service with Telstra's five guiding principles
  • Unify your platform; unify your customer journey Recorded: May 11 2020
    Martha Walchuk, Senior Director Product Marketing, Salesforce
    See how a unified platform helps you deliver one connected customer journey
  • Take Your Service Online With Customer 360 Service Recorded: May 7 2020 4 mins
    Trevor Philpot, Regional Sales Director, Salesforce
    Want to take your service digital? We show you how to deliver it through your online channels and messaging apps with the power of Einstein Bots
  • Your business is smart. Your CRM should be too. Recorded: May 4 2020 3 mins
    Sarah Carver, Senior Director Product Marketing, Salesforce
    Learn how to run a simpler forecast process and discover customer insights for sales with artificial intelligence.
  • How to empower human centric service Recorded: Apr 24 2020 1 min
    Martha Walchuk, Senior Director Product Marketing, Salesforce
    Learn how to deliver the new human-centric service that is powered by technology, intelligence and the human touch
Salesforce APAC
Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

You will find videos related to topics that help you deliver personalised experiences your customers expect by using the integrated CRM platform that we call our Salesforce Customer 360 Platform. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We also include Trailblazer stories from the APAC region. Visit us at https://www.salesforce.com/au/resources/ to find out more.

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  • Title: Take Your Service Online With Customer 360 Service
  • Live at: May 7 2020 5:15 am
  • Presented by: Trevor Philpot, Regional Sales Director, Salesforce
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