Salesforce Innovation Circle : Digital Transformation During Times of Change

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Presented by

Gareth Gumbley, Clyde Fernandez, Rebecca Curtin, Ryan D'Souza, Richard Hilliard, Aaron Tabone

About this talk

Over recent months, our way of working has undergone a seismic shift, and staying connected and responsive to employees, customers and partners can be challenging as we adapt to a rapidly changing environment. Hear firsthand how customer Trailblazers Grill’d, Frollo, ORIX Australia and Provider Assist have used digital transformation to evolve their business, fast. Then join our Trailblazers, Salesforce and MuleSoft experts for an interactive discussion on how to get the most out of the Salesforce Platform as we transition to new ways of working. This will be a very relevant and topical discussion, so register now to secure your spot. Agenda: How Grill’d rapidly pivoted from a ‘dining-in’ to a ‘dining at home’ experience How Frollo is using Open Banking to help people turn their finances around during the COVID-19 pandemic How ORIX Australia is taking a mobile-first approach to delivering customised experiences to their driver community How Provider Assist is using real-time data insights to re-imagine the support they provide to aged-care facilities Hints and tips on how to use Salesforce and MuleSoft to automate and scale business processes Panel Q&A FEATURED SPEAKERS Gareth Gumbley |CEO & Founder |Frollo Clyde Fernandez |Regional Director, Platform |Salesforce Rebecca Curtin |Senior Product Marketing Manager | Salesforce Ryan D'Souza |CRM & Loyalty Manager |Grill'd Richard Hilliard |GM Technology and Innovation | ORIX Australia Aaron Tabone |CIO |Provider Assist
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Salesforce is the customer company, helping companies connect with customers in a whole new way since 1999. Its pioneering formula of CRM + AI + Data + Trust helps companies embrace artificial intelligence across Customer 360, its complete portfolio of products that unites every team around the customer on an integrated, metadata-driven platform. You will find videos related to topics that help you deliver personalised experiences your customers expect by using the integrated CRM platform that we call our Salesforce Customer 360 Platform. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We also include Trailblazer stories from the APAC region. Visit us at https://www.salesforce.com/au/resources/ to find out more.