One Conversation to Support Every Digital Interaction

Presented by

Vijay Iyer Head Customer & Employee Experience Specialists, Salesforce | Nathan Bell Chief Digital Officer

About this talk

M1 is a vibrant and dynamic telecommunications & mobile operator in Singapore. Hear more about their digital transformation journey from *Nathan Bell* (Chief Digital Officer). In particular, he shares how M1 is working continuously to deliver a connected service experience for all their customers, and the best practices they’ve identified along the way around how to deliver a connected service experience.

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Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer. You will find videos related to topics that help you deliver personalised experiences your customers expect by using the integrated CRM platform that we call our Salesforce Customer 360 Platform. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We also include Trailblazer stories from the APAC region. Visit us at to find out more.