Customer Care During Challenging Times with BNZ

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Presented by

Rory Walker, Strategic Account Director, Salesforce | Ben Hamid, CRM Senior Product Owner, BNZ

About this talk

In challenging times, customers look to their financial services provider for guidance and to help them get back on their feet. They expect a collaborative, compassionate and seamless hardship process, timely case resolution and visibility into remediation efforts. Join this session to hear how BNZ are implementing customer care and have put their customers at the centre of their COVID response strategy.
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