Best Practices for Empowering Your Agents to Service Your Customers

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Presented by

Matthew Watson ANZ Solution Engineering Salesforce|Geri Overberg Knowledge Product Owner Telstra

About this talk

Join us for today's session and learn to start providing a more personalised and effortless service with Telstra's five guiding principles.
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Salesforce is the customer company, helping companies connect with customers in a whole new way since 1999. Its pioneering formula of CRM + AI + Data + Trust helps companies embrace artificial intelligence across Customer 360, its complete portfolio of products that unites every team around the customer on an integrated, metadata-driven platform. You will find videos related to topics that help you deliver personalised experiences your customers expect by using the integrated CRM platform that we call our Salesforce Customer 360 Platform. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We also include Trailblazer stories from the APAC region. Visit us at https://www.salesforce.com/au/resources/ to find out more.