Brand New Salesforce’s 6th Edition State of Marketing

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Presented by

Chris Jordan | Head of Data and Identity, ASEAN | Salesforce

About this talk

Trends from Nearly 7,000 Marketing Leaders to Help You Lead Through Change. Today 80% of Asia Pacific customers say that a great experience with one brand raises their expectations of every brand, and so as marketing leaders we are at the forefront of transforming our brands to meet this ever-increasing demand.. In our latest and biggest yet state of the world of all things marketing, we surveyed almost 7,000 marketing leaders from every continent, spanning every industry, from small businesses to global brands, and across B2C, B2B and hybrid business models to get their pulse on the new decade of marketinng. In this new era we have exciting innovative technologies like 5G and Blockchain, new challenges with data and AI, plus all the constant challenges with our organizations, marketing channels, analytics, and personalizing customer experiences to deliver on the growth mandate we are all tasked with. We do all this in the midst of a trust crisis between customers, brands, and governments, and facing new regulations like GDPR and CCPA. Join us as we share the latest insights that can help your organization navigate uncertainty to stabilize your operations, get back to a new normal of work, and head towards business growth.
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Salesforce is the customer company, helping companies connect with customers in a whole new way since 1999. Its pioneering formula of CRM + AI + Data + Trust helps companies embrace artificial intelligence across Customer 360, its complete portfolio of products that unites every team around the customer on an integrated, metadata-driven platform. You will find videos related to topics that help you deliver personalised experiences your customers expect by using the integrated CRM platform that we call our Salesforce Customer 360 Platform. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We also include Trailblazer stories from the APAC region. Visit us at https://www.salesforce.com/au/resources/ to find out more.