Deliver a connected digital journey by leveraging conversational platforms

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Presented by

Huzefa Bandukwala, Salesforce | Li Xiny, Salesforce

About this talk

Today’s customers have come to expect to be able to communicate with businesses across digital channels, regardless of when and where they need it. Have you found it challenging to build relationships with your customers on their preferred channels? Join us for this webinar as we explore how to deliver a connected digital journey and enhance engagement with your customers. Specifically, we delve into Whatsapp as a channel; how to leverage it to make service easily accessible, to deliver personalised support, to build 1:1 outreach with sales prospects, and to turn transactional messaging into conversational sales. By the end of this webinar, you will have a greater understanding of how to: - Have conversations with customers across every digital platform — including social, email, web, chatbots and messaging applications like Whatsapp; - Leverage Whatsapp in Salesforce in two ways — customer-initiated conversations and through outbound notifications; - Personalise support across channels from a single view; - Expedite sales cycles by leveraging the conversational capabilities of Whatsapp; - Enhance every conversation with chatbots. We'll also be doing a live demo during this session, so do join us to see how you can leverage Whatsapp to deliver best-in-class experiences for your customers. FEATURED SPEAKERS Huzefa Bandukwala |  Lead Service Experience Specialist |  Salesforce Li Xinyi |  Associate Service Experience Specialist |  Salesforce
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