The Future of Marketing: How to plan your business forward

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Presented by

Mathew Sweezey, Director, Market Strategy at Salesforce | Tracy Lim, Head Customer experience, Union Bank of the Philippines

About this talk

As our world continues to adapt, marketing, digital and business leaders are finding ways to pivot their marketing strategies around a new landscape of customer engagement; to deliver innovative marketing experiences that are meaningful, engaging, and create 1-1 customer connections. Hear from the Salesforce expert where Mathew Sweezey, Director of Market Strategy for Salesforce, and author of The Context Marketing Revolution (HBR 2020) whom will be sharing insights and strategies on how your business can innovate, evolve and succeed through the changing times: -The need for marketing transformation - A clear roadmap for brands to evolve their idea of marketing to meet our modern reality. -The new data revolution you need to prepare for -The X factor for breaking through the noise What’s more? Learn from Salesforce’s customer trailblazer, Tracy Lim from UnionBank of the Philippines, who has walked this path, and will share lessons in leading through change to maintain a sensitive and connected customer experience. Featured speakers: Mathew Sweezey, Director of Market Strategy for Salesforce, and author of The Context Marketing Revolution (HBR 2020) | Tracy Lim, Retail Segment, Head Customer Experience Group, UnionBank of the Philippines
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Salesforce is the customer company, helping companies connect with customers in a whole new way since 1999. Its pioneering formula of CRM + AI + Data + Trust helps companies embrace artificial intelligence across Customer 360, its complete portfolio of products that unites every team around the customer on an integrated, metadata-driven platform. You will find videos related to topics that help you deliver personalised experiences your customers expect by using the integrated CRM platform that we call our Salesforce Customer 360 Platform. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We also include Trailblazer stories from the APAC region. Visit us at https://www.salesforce.com/au/resources/ to find out more.