Creating World-Class Digital Customer Experiences

Presented by

Tina Rozul, Director, Product Marketing, Salesforce | Avis Easteal, Regional Head of Consumer, Luxasia APAC

About this talk

In our always-on digital-first world, the way people think, work, and shop has transformed dramatically forcing organisations to digitally transform into hyper-speed. To thrive, organisations must break through the noise and create world-class customer experiences. Join Luxasia's Avis Easteal, Regional Head of Consumer and Salesforce's Tina Rozul, Director of APAC Product Marketing as they discuss how to create omnichannel customer experiences through the power of technology and data.

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Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer. You will find videos related to topics that help you deliver personalised experiences your customers expect by using the integrated CRM platform that we call our Salesforce Customer 360 Platform. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We also include Trailblazer stories from the APAC region. Visit us at https://www.salesforce.com/au/resources/ to find out more.