Building a Resilient Service Organisation for Future

Over the past year, we have witnessed some spectacular stories of innovation as service leaders have guided their teams and organisations toward new levels of bold success. In doing so, they’re reinventing what service means; building powerful levels of resilience and ensuring they stay relevant for the customer. Join us for this session as we get the opportunity to chat with Adam Geneave, Chief Customer Happiness Officer at AirAsia, an organisation that has truly demonstrated this courage & resilience and created new best practices around customer experience. Delivering seamless support increases customer satisfaction and drives value across your business - AirAsia shows us just how.