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Reinventing for the Future: How Fast Growing Businesses Succeed

The pandemic has brought about changes to SME business models and trends. Yet, fast-growing businesses have been able to use technology to enable their employees to work from anywhere and scale their business across borders. Hosted by Singapore-based entrepreneur Dr Ayesha Khanna, hear from Stuart Thornton, CEO & Co-Founder, hoolah and Raymond Lee, COO, V-Key, for insightful perspectives on how they’re reinventing, building resilience and fuelling growth for the coming year.
Live online Jul 27 6:30 am UTC
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Presented by
Dr Ayesha Khanna, CEO & Co-Founder, ADDO AI | Stuart Thornton, CEO & Co-Founder, hoolah | Raymond Lee, COO, V-Key
Presentation preview: Reinventing for the Future: How Fast Growing Businesses Succeed

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  • Channel
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  • Automate RevOps to Compress Your Cash Cycles Aug 17 2021 4:30 am UTC 47 mins
    Clyde Fernandez | Tosh Bourke | Jennifer Powers | Stuart O'Brien
    Your company's revenue data is a crucial data point for your Sales, Operations, Finance and Customer Service teams.

    But if you're still quoting in Excel or your ERP, then you're likely experiencing a disconnect between your quotes, contracts and customer lifecycles - and missing out on insights to create an amazing customer experience.

    Let us show you how to simplify your price books, automate your contracted pricing and speed up your product configuration to drive revenue growth.

    Our trailblazer, Tosh Bourke, National Commercial Manager for Legrand will share his best practices for bringing Sales Cloud & Revenue Cloud together, built on the world's #1 CRM platform.

    Join us to learn:
    -What Revenue Cloud is and signs you may need it for your cash cycles
    -How Legrand made the business case for Revenue Cloud in their organisation
    -Best practices for a successful, scalable implementation to future-proof your business

    FEATURED SPEAKERS
    Clyde Fernandez | Regional Vice President, Revenue Cloud| Salesforce
    Tosh Bourke | General Manager Commercial | Legrand Australia
    Jennifer Powers | Account Executive | Salesforce
    Stuart O'Brien | Lead Solution Engineer - Revenue Cloud | Salesforce
  • How to reset your business goals for H2 Aug 12 2021 4:30 am UTC 57 mins
    Merlin Luck | Tim Hoopmann | Erin Adams
    Unbelievably, we're halfway through 2021. Has your business been kicking goals? Or has it been a frantic race to get this far?

    Either way now is a good time to take some time to reflect and reset your business goals for the rest of the year.

    In this conversation, you'll hear from Merlin Luck, Salesforce, Erin Adams, Xero and Tim Hoopmann, Beyond Blue talking about how to do a total reset on your business, from technology to finance to mental wellbeing.

    We'll cover:

    -How to build your technology plan;
    -Reset on your financial plan;
    -Build a mental wellness plan.

    Together, we'll set your business up for growth for the rest of 2021 and beyond.

    FEATURED SPEAKERS

    Merlin Luck | RVP SMB | Salesforce Australia

    Tim Hoopmann | Speaker and Trainer | Beyond Blue

    Erin Adams | Product Compliance and Industry Engagement Manager | Xero
  • Achieving Meaningful Growth at Scale with Technology Jul 28 2021 6:30 am UTC 21 mins
    Penny Cox, SVP Growth, Carousell | Carol Fong, RVP, Sales, Singapore, Salesforce
    Founded by three friends in 2012, Singapore-based startup Carousell is now one of the largest and fastest-growing marketplaces in Southeast Asia. We speak to Penny Cox, SVP *Growth* to understand how technology has driven Carousell's customer experience strategy, as well as how they have built their people and culture, give back to the community and adopt environmentally sustainable practices to achieve business growth with meaningful impact.
  • 3 Game-Changing CPQ Features You Can Use Right Now Jul 28 2021 4:30 am UTC 41 mins
    KayLeigh Dent | Product Marketing Manager | Salesforce Russ Halvorson | Quote to Cash Solutions, Senior Director | Salesforce
    In trying times like these, you may be wondering how you can help your business succeed. We’re here to help by showing how you can get the most out of your CPQ investment.

    We're excited to show you some of the new features we've been working on, as well as uncover a couple of game-changing favourites that will help you drive adoption and maximize growth.

    Join this interactive webinar where we will discuss three Salesforce CPQ features that you can use right now to help your business thrive and see even more productivity and efficiency.
  • Reinventing for the Future: How Fast Growing Businesses Succeed Jul 27 2021 6:30 am UTC 26 mins
    Dr Ayesha Khanna, CEO & Co-Founder, ADDO AI | Stuart Thornton, CEO & Co-Founder, hoolah | Raymond Lee, COO, V-Key
    The pandemic has brought about changes to SME business models and trends. Yet, fast-growing businesses have been able to use technology to enable their employees to work from anywhere and scale their business across borders. Hosted by Singapore-based entrepreneur Dr Ayesha Khanna, hear from Stuart Thornton, CEO & Co-Founder, hoolah and Raymond Lee, COO, V-Key, for insightful perspectives on how they’re reinventing, building resilience and fuelling growth for the coming year.
  • Fireside chat with Pip & Tiffani : Sales Success in a Digital First World Jul 27 2021 4:30 am UTC 50 mins
    Tiffani Bova | Global Growth and Innovation Evangelist | Salesforce Pip Marlow | CEO Salesforce ANZ & ASEAN | Salesforce
    Fireside chat with Pip Marlow & Tiffani Bova: Sales Success in a Digital First World

    Prioritising customer needs. Greater technology use. Trustworthy, reliable and hyper-relevant.
    Selling has changed forever.

    In this fireside chat, inspirational leaders in their fields, Pip Marlow, EVP & CEO, ANZ/ASEAN Salesforce, and Tiffani Bova, Global Growth and Innovation Evangelist share insights into the future of sales, with a little local flavour.

    Despite the fact that decision makers prefer remote human interactions or digital self-service, many companies are pouring new technologies over old thinking. So, how can sales leaders succeed in a digital world?

    Pip and Tiffani will discuss how sales teams can:

    Digitally work directly with the customer
    Provide high-touch, highly personalised customer experiences
    Pivot from product-central sales techniques to customer-centricity
    Sales: it’s a science, an art, and a little bit of magic.
  • How to reset your business goals for H2 Recorded: Jul 23 2021 57 mins
    Merlin Luck | Tim Hoopmann | Erin Adams
    Unbelievably, we're halfway through 2021. Has your business been kicking goals? Or has it been a frantic race to get this far?

    Either way now is a good time to take some time to reflect and reset your business goals for the rest of the year.

    In this conversation, you'll hear from Merlin Luck, Salesforce, Erin Adams, Xero and Tim Hoopmann, Beyond Blue talking about how to do a total reset on your business, from technology to finance to mental wellbeing.

    We'll cover:

    -How to build your technology plan;
    -Reset on your financial plan;
    -Build a mental wellness plan.

    Together, we'll set your business up for growth for the rest of 2021 and beyond.

    FEATURED SPEAKERS

    Merlin Luck | RVP SMB | Salesforce Australia

    Tim Hoopmann | Speaker and Trainer | Beyond Blue

    Erin Adams | Product Compliance and Industry Engagement Manager | Xero
  • Automate RevOps to Compress Your Cash Cycles Recorded: Jul 23 2021 47 mins
    Clyde Fernandez | Tosh Bourke | Jennifer Powers | Stuart O'Brien
    Your company's revenue data is a crucial data point for your Sales, Operations, Finance and Customer Service teams.

    But if you're still quoting in Excel or your ERP, then you're likely experiencing a disconnect between your quotes, contracts and customer lifecycles - and missing out on insights to create an amazing customer experience.

    Let us show you how to simplify your price books, automate your contracted pricing and speed up your product configuration to drive revenue growth.

    Our trailblazer, Tosh Bourke, National Commercial Manager for Legrand will share his best practices for bringing Sales Cloud & Revenue Cloud together, built on the world's #1 CRM platform.

    Join us to learn:
    -What Revenue Cloud is and signs you may need it for your cash cycles
    -How Legrand made the business case for Revenue Cloud in their organisation
    -Best practices for a successful, scalable implementation to future-proof your business

    FEATURED SPEAKERS
    Clyde Fernandez | Regional Vice President, Revenue Cloud| Salesforce
    Tosh Bourke | General Manager Commercial | Legrand Australia
    Jennifer Powers | Account Executive | Salesforce
    Stuart O'Brien | Lead Solution Engineer - Revenue Cloud | Salesforce
  • Supporting Small Businesses to Adapt, Innovate, and Grow Recorded: Jul 22 2021 6 mins
    Angie Lim, Founder and Owner, Citrus Media Pte Ltd | Carol Fong, RVP, Sales, Singapore, Salesforce
    Small and fast-growing businesses are resilient, innovative, and agile. They are the heart of our communities and drive the economy. Join us to learn from Citrus Media, a successful recipient of our Small Business Relief Grants Programme launched in partnership with the Singapore Business Federation, on why there has never been a better time to support business owners and help them get back to growth.
  • How to Humanise Your Marketing by Creating Personalised Moments that Matter Recorded: Jul 21 2021 18 mins
    Jess O’ Relly, Area Vice President, Digital 360, ASEAN, Salesforce | Amrita Balaji, Head of Marketing Technology, Sephora
    How to Humanise Your Marketing by Creating Personalised Moments that Matter with Sephora

    Creating connected experiences for your customers is important now more than ever. How do you turn a wealth of customer data into innovative marketing experiences that are meaningful, engaging, and create 1-1 customer connections; siloed messaging and disjointed experiences are a thing of the past!
  • Unlocking the Strategic Role of Field Service Recorded: Jul 15 2021 19 mins
    Cindy Christian - Head of Digital, United Tractors Annie Teo - Regional Sales Director, Service Cloud, Salesforce
    The urgency around delivering exceptional customer service is continuing to rise across industries. Customers view the service experience they get as a leading differentiator for doing business with companies and hence your customer service organisation is on the frontlines; having technology that has the ability to scale & optimise is key.

    Join this session to get an understanding of how you can empower your field workforce to stay ahead of the game - with the right tools and knowledge to keep tabs on service level agreements on each account. You will hear from our trailblazer - Cindy Christian, Head of Digital at United Tractors, a business who are leading in this field and really making strides in elevating their service experience.
  • Digital Everything, From Anywhere: Data is the Key to Business Growth Recorded: Jul 14 2021 21 mins
    Dan Scodellaro, Product Marketing Lead, Salesforce ASEAN
    How to pivot marketing strategy with data-driven decisions to growth and success?
    The world has changed, customer expectations have evolved, and organizations that have been fast to adapt and transform are thriving, even in challenging times. As Marketers and Digital Leaders, you're looking to deliver an entirely new customer experience to capture your audience, convert visitors to customers, and drive brand loyalty. Delivering on this digital transformation goal starts with one thing: data—and lots of it.

    Join this session to hear:

    * The latest Salesforce research, trends and insights and what impact they will have on your business
    * Stories from Salesforce’s customers who have risen to the Digital Transformation challenge and achieved success
    * Insights to help you put customers at the centre of your business and thrive in the new all-digital landscape
  • Building a Resilient Service Organisation for Future Recorded: Jul 13 2021 20 mins
    Adam Geneave - Chief Customer Happiness Officer, AirAsia Olive Huang - VP, Market Strategy, Salesforce
    Over the past year, we have witnessed some spectacular stories of innovation as service leaders have guided their teams and organisations toward new levels of bold success. In doing so, they’re reinventing what service means; building powerful levels of resilience and ensuring they stay relevant for the customer.

    Join us for this session as we get the opportunity to chat with Adam Geneave, Chief Customer Happiness Officer at AirAsia, an organisation that has truly demonstrated this courage & resilience and created new best practices around customer experience. Delivering seamless support increases customer satisfaction and drives value across your business - AirAsia shows us just how.
  • Creating World-Class Digital Customer Experiences Recorded: Jul 7 2021 33 mins
    Tina Rozul, Director, Product Marketing, Salesforce | Avis Easteal, Regional Head of Consumer, Luxasia APAC
    In our always-on digital-first world, the way people think, work, and shop has transformed dramatically forcing organisations to digitally transform into hyper-speed. To thrive, organisations must break through the noise and create world-class customer experiences. Join Luxasia's Avis Easteal, Regional Head of Consumer and Salesforce's Tina Rozul, Director of APAC Product Marketing as they discuss how to create omnichannel customer experiences through the power of technology and data.
  • 3 Game-Changing CPQ Features You Can Use Right Now Recorded: Jul 5 2021 41 mins
    KayLeigh Dent | Product Marketing Manager | Salesforce Russ Halvorson | Quote to Cash Solutions, Senior Director | Salesforce
    In trying times like these, you may be wondering how you can help your business succeed. We’re here to help by showing how you can get the most out of your CPQ investment.

    We're excited to show you some of the new features we've been working on, as well as uncover a couple of game-changing favourites that will help you drive adoption and maximize growth.

    Join this interactive webinar where we will discuss three Salesforce CPQ features that you can use right now to help your business thrive and see even more productivity and efficiency.
  • Fireside chat with Pip & Tiffani : Sales Success in a Digital First World Recorded: Jul 5 2021 50 mins
    Tiffani Bova | Global Growth and Innovation Evangelist | Salesforce Pip Marlow | CEO Salesforce ANZ & ASEAN | Salesforce
    Fireside chat with Pip Marlow & Tiffani Bova: Sales Success in a Digital First World

    Prioritising customer needs. Greater technology use. Trustworthy, reliable and hyper-relevant.
    Selling has changed forever.

    In this fireside chat, inspirational leaders in their fields, Pip Marlow, EVP & CEO, ANZ/ASEAN Salesforce, and Tiffani Bova, Global Growth and Innovation Evangelist share insights into the future of sales, with a little local flavour.

    Despite the fact that decision makers prefer remote human interactions or digital self-service, many companies are pouring new technologies over old thinking. So, how can sales leaders succeed in a digital world?

    Pip and Tiffani will discuss how sales teams can:

    Digitally work directly with the customer
    Provide high-touch, highly personalised customer experiences
    Pivot from product-central sales techniques to customer-centricity
    Sales: it’s a science, an art, and a little bit of magic.
  • Going for Growth: How Globe Telecom Empowers B2B Sales Recorded: Jun 30 2021 15 mins
    Peter Maquera, SVP Enterprise Group, Globe Telecom | Otelli Edwards, Presenter, CNA
    As businesses and consumers shift to remote working, it has driven higher demands in networking infrastructure and connectivity and new labour-intensive challenges for the communications industries. Join us as we chat with Peter Maquera, SVP Enterprise Group, Globe Telecom on how they have used this catalyst to reinvent the way they operate, shifting gears in B2B sales.
  • The Future of Sales: Go for Growth Recorded: Jun 29 2021 48 mins
    Tiffany Bova | Cian Mcloughlin |
    Not only do the old responses to sales challenges no longer cut it, the challenges themselves have transformed. That’s why we’ve invited two acclaimed thought leaders to break down how you can stay ahead of the curve and drive growth.

    Tiffani Bova – Salesforce’s global growth evangelist and Wall Street Journal best-selling author – will join internationally recognised, Sydney-based sales expert CianMcloughlin in this exclusive webinar, with a dedicated Q&A session for attendees.

    Using Tiffani’s analysis of the future of sales, they’ll discuss key trends and how sales leaders can meet challenges head-on, including:

    -The changing dynamic between seller and buyer
    -The failure of default responses to fix a growth stall and what you should be doing
    instead
    -The importance of innovation and why it needs more resources

    FEATURED SPEAKERS

    Tiffany Bova | Global Customer Growth and Innovation Evangelist | Salesforce

    Cian Mcloughlin | Founder and CEO | Trinity Perspectives
  • Pivoting for Success: Transform and Accelerate Sales Growth Recorded: Jun 24 2021 32 mins
    Tiffani Bova | Datuk Megat Jalaluddin | Otelli Edwards
    Growing your business requires sales leaders who are able to quickly adapt to changing customer needs. Your sales team needs clear insight into pipeline, enabling prioritisation of the right opportunities - while leaders need forecasts they can rely on. Join Tiffani Bova, Salesforce's Chief Growth Evangelist and Datuk Megat Jalaluddin, Chief Retail Officer from Tenaga Nasional Berhad in a discussion on how they have adapted go-to-market strategies to pivot for growth.

    FEATURED PRESENTERS:

    Tiffani Bova, Chief Growth Evangelist, Salesforce | Datuk Megat Jalaluddin, CRO, Tenaga Nasional Berhad | Otelli Edwards, Presenter, CNA
  • How Siemens Optimized Sales with Digital Quoting Recorded: Jun 22 2021 58 mins
    Erwan Kerebel | Ryan Dennison | Bing Mei
    As businesses across industries adjust to evolving market conditions, enabling a better digital buying and selling experience remains a top priority for business continuity and growth.

    Ryan Dennison and his Customer Self Service Digitalisation team at Siemens set out to optimise the buying and selling experience well before current market conditions demanded it. Today, even as Siemens reprioritises projects and budgets, their quote-to-cash transformation project moves forward at full speed. Tune in to hear from the team, as well as experts from Accenture and Salesforce, and learn:

    -Why quote-to-cash remains a critical piece of Siemens’ growth strategy
    -How a dispersed implementation team collaborated virtually, and why this was crucial
    to their success
    -The technical architecture Siemens designed to empower their self-service objectives
    -How Siemens and Accenture collaborated with field sales to implement their solution
    -How your quote-to-cash journey can start small and plant the seed for transformative
    growth
    -How to find fast ROI and see why digitising your quote-to-cash NOW is more
    important than ever!

    FEATURED PRESENTERS:

    Erwan Kerebel | Sr. Director Product Management | Salesforce

    Ryan Dennison | Digitalization Customer Self Service Program Lead | Siemens

    Bing Mei | Quote to Cash Technology Director | Accenture
Salesforce APAC
Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

You will find videos related to topics that help you deliver personalised experiences your customers expect by using the integrated CRM platform that we call our Salesforce Customer 360 Platform. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We also include Trailblazer stories from the APAC region. Visit us at https://www.salesforce.com/au/resources/ to find out more.

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  • Title: Reinventing for the Future: How Fast Growing Businesses Succeed
  • Live at: Jul 27 2021 6:30 am
  • Presented by: Dr Ayesha Khanna, CEO & Co-Founder, ADDO AI | Stuart Thornton, CEO & Co-Founder, hoolah | Raymond Lee, COO, V-Key
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