Unlock a Personal Experience for Your Customer with Customer 360

Presented by

Jess O’Reilly, Luxasia & AirAsia

About this talk

Great customer experiences that are personal - not just personalised are simple in theory but can be difficult to deliver in reality. In 2021, 91% of customers say they’re more likely to make another purchase after a great experience; so the ability to offer a personal, seamless experience has never been more critical to success. Join us as we discuss the power of having a single view of your customer, to enable your teams to create connected, personal customer experiences that build stronger relationships. Secure your spot for this insightful virtual event/webinar and learn about: -Delivering personal not just personalized experiences that your customers now expect -Empowering teams to work together with a shared view of every - customer engagement -Optimising your business to suit the changing needs of your customers and employees

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Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer. You will find videos related to topics that help you deliver personalised experiences your customers expect by using the integrated CRM platform that we call our Salesforce Customer 360 Platform. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We also include Trailblazer stories from the APAC region. Visit us at https://www.salesforce.com/au/resources/ to find out more.