Success Next Industry Series

Presented by

Matt Marcotte, Salesforce | Annie Teo, Salesforce

About this talk

SuccessNext Industry Series: Transforming brands and accelerating growth in the new retail world In the new digital era, where every transaction is an omni-sale, it’s not enough to just personalise by channel to shoppers today. They are demanding that you are everywhere they are, you are relevant and you are delighting them every chance you can. Join us and hear from our Salesforce experts Matt Marcotte, Global Head of Retail and Consumer Goods Strategy and Annie Teo, Regional Sales Director, Service Cloud as they unpack key trends, insights and learnings from this curated session that you can tap on immediately: * Leveraging data to stay agile and keep pace with rapidly changing evolving demands and preferences * Keeping consumers loyal and engaged when it is easy to switch products, brands and retailers * Building smarter, personalised engagements at scale Featured Speakers: Matt Marcotte | Global Head of Retail and Consumer Goods Industry Advisors | Salesforce Annie Teo | Regional Sales Director, Service Cloud and Platform, ASEAN | Salesforce

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Salesforce, APAC
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Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer. You will find videos related to topics that help you deliver personalised experiences your customers expect by using the integrated CRM platform that we call our Salesforce Customer 360 Platform. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We also include Trailblazer stories from the APAC region. Visit us at https://www.salesforce.com/au/resources/ to find out more.