Service from Anywhere: Customer Success in the New Normal with BYJU'S

Presented by

Jyothi Kasinath, BYJU'S | Shrim Nishit, BYJU'S | Deepak Pargaonkar, Salesforce

About this talk

Over the past year, we have witnessed some spectacular stories of innovation as service leaders have guided their teams and their organisations toward new levels of success. In doing so, they’re reinventing what service means; building powerful levels of resilience and proving nothing is beyond their support channel. Join us on this session to hear from BYJU’S who have demonstrated this resilience and created new best practices around customer experience. FEATURED SPEAKERS Jyothi Kasinath, AVP - User Experience, BYJU'S Shrimn Nishit, VP - User Experience, BYJU'S Deepak Pargaonkar, Salesforce

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Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer. You will find videos related to topics that help you deliver personalised experiences your customers expect by using the integrated CRM platform that we call our Salesforce Customer 360 Platform. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We also include Trailblazer stories from the APAC region. Visit us at to find out more.