How to find, win and keep your customers for future growth and success

Presented by

Benito Nicholas Pereira, Sales Manager, Salesforce | Michael Cheng, Lead Engineer, Salesforce | Raymond Lee , COO, V-Key

About this talk

As you start implementing your plans for 2022 it's time to re-evaluate if your process is helping drive growth or slowing you down. For small and medium businesses (SMBs), making the most out of limited time and resources used to be business as usual. But today’s challenging business environment, higher customer expectations and changing operational requirements are leaving them stretched thin. According to latest SMB Trends Research, 91% of SMBs feel operational shifts they have made last year will benefit their business long-term in growth and stay ahead of competition. Join us to learn how your growing business can leverage Customer 360 to streamline your operations, providing your team the right technology and time back to market, sell, service, and retain customers. Attend this complimentary webinar and gain insights on: - Smarter marketing: Find more leads and engage your audience with personalised content - Faster sales: Win more deals with less effort through automation of your sales process - Better service: Keep more customers with outstanding personalized service Plus, you will also get to see real-life case study from our succeeding customer V-Key who has leveraged technology to drive the future of small business and how they have improved their business processes to keep up with fast-changing landscape.

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Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer. You will find videos related to topics that help you deliver personalised experiences your customers expect by using the integrated CRM platform that we call our Salesforce Customer 360 Platform. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We also include Trailblazer stories from the APAC region. Visit us at https://www.salesforce.com/au/resources/ to find out more.