Winning with Digital-first Customer Experience

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Presented by

Ruth Protpakorn, Regional Sales Director, Salesforce | Mario Van der Meulen, Director, Deloitte Consulting Southeast Asia

About this talk

Today, the financial services industry is rushing to meet changing demands of digital-first customers, accelerated by the pandemic. With a need for great customer service and support, there is a massive opportunity for Financial Services Institutions to stand out among competitors by making customer experience their top priority. With only 27% of banking customers saying they have received great customer service and support, there is a massive opportunity for Financial Services Institutions to stand out among competitors by making transforming customer experience their top priority. Join us to learn how you can personalise and elevate your customer experience for business growth. This webinar covers: - The disruptive CX trends and how to harness them; - Digital-first strategies to win customers with an AI-powered journey; and - Timely insights from experts. Register now.
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Salesforce is the customer company, helping companies connect with customers in a whole new way since 1999. Its pioneering formula of CRM + AI + Data + Trust helps companies embrace artificial intelligence across Customer 360, its complete portfolio of products that unites every team around the customer on an integrated, metadata-driven platform. You will find videos related to topics that help you deliver personalised experiences your customers expect by using the integrated CRM platform that we call our Salesforce Customer 360 Platform. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We also include Trailblazer stories from the APAC region. Visit us at https://www.salesforce.com/au/resources/ to find out more.