Winning with Digital-first Customer Experience

Presented by

Ruth Protpakorn, Regional Sales Director, Salesforce | Mario Van der Meulen, Director, Deloitte Consulting Southeast Asia

About this talk

Today, the financial services industry is rushing to meet changing demands of digital-first customers, accelerated by the pandemic. With a need for great customer service and support, there is a massive opportunity for Financial Services Institutions to stand out among competitors by making customer experience their top priority. With only 27% of banking customers saying they have received great customer service and support, there is a massive opportunity for Financial Services Institutions to stand out among competitors by making transforming customer experience their top priority. Join us to learn how you can personalise and elevate your customer experience for business growth. This webinar covers: - The disruptive CX trends and how to harness them; - Digital-first strategies to win customers with an AI-powered journey; and - Timely insights from experts. Register now.

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Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer. You will find videos related to topics that help you deliver personalised experiences your customers expect by using the integrated CRM platform that we call our Salesforce Customer 360 Platform. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We also include Trailblazer stories from the APAC region. Visit us at https://www.salesforce.com/au/resources/ to find out more.