Presented by
- Phil Walton Director, Financial Services - Laura Record Principal Solution Engineer
Unlock Data to Revolutionize Your Customer Service Engagement
About this talk
Siloed data sets, industry regulations, and complex, legacy systems have made it incredibly difficult for ASEAN financial services institutions to deliver seamless and personalized customer experiences. As a result, banks, wealth and insurance firms are seeing decreasing customer satisfaction metrics such as CSAT and NPS, and higher customer and agent churn. Adopting a data-driven approach can help create new opportunities for the ASEAN financial services institutions to transform the service experience and better serve today’s digital-first customers. Join this webinar to learn about: - The evolving customer service engagement trends and its impact on financial services institutions to keep up- Key transformation and solution imperatives with data and AI to drive improved customer experiences, greater agent performance and streamlined operational efficiencies- Insights on how ASEAN financial services institutions are modernizing their customer service engagement operations from a cost Centre into revenue driver
*Register now to uncover a winning approach led by data, digital intelligence and automation.*
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