How HCF empowers 700 frontline staff to deliver ‘uncommon care’ in Australia

Presented by

Anand Banerjee, Program Director, HCF | Arda Ergun, Director of Customer Success Strategy and Architecture, MuleSoft

About this talk

Today’s businesses need to somehow both rapidly innovate - in the form of new and modern digital experiences - and maintain resiliency in a time of uncertainty. Hear from HCF’s Program Director & Community Lead - Enterprise Digital (Online, Mobile App and Salesforce), Anand Banerjee, and how they: - managed the transformation and IT governance across their people, processes and technology - ultimately empowered over 700 frontline staff. - improved all member touch points across the business to be as efficient and consistent as possible

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