Powering Service Efficiency in 2023

Presented by

Dr Ruth Protpakorn, Regional Sales Director, Service Cloud, ASEAN, Salesforce

About this talk

Customer service is at the heart of customer experience, and has seen more change and elevated importance over the past years than many other business functions. Service organizations like yours are leading strategic shifts and preparing for continued momentum during an era of heightened customer expectations and uncertain economic conditions. How do you continue to drive performance and service efficiency in 2023? Join us, as we hear first hand insights and new trends from our newest 5th State of Service report. Utilize learnings from this event and apply to your business including: - How service organizations can be even more efficient in a digital-first environment - How automation and mobile is changing the customer service strategies - Building connected processes and smooth engagements that drives performance Register today!

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Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer. You will find videos related to topics that help you deliver personalised experiences your customers expect by using the integrated CRM platform that we call our Salesforce Customer 360 Platform. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We also include Trailblazer stories from the APAC region. Visit us at https://www.salesforce.com/au/resources/ to find out more.