Winning with Digital-first Customer Experience

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Presented by

Ruth Protpakorn, Regional Sales Director, Salesforce | Mario Van der Meulen, Deloitte Consulting Southeast Asia

About this talk

Today, the financial services industry is rushing to meet changing demands of digital-first customers, accelerated by the pandemic. With a need for great customer service and support, there is a massive opportunity for Financial Services Institutions to stand out among competitors by making customer experience their top priority. With only 27% of banking customers saying they have received great customer service and support, there is a massive opportunity for Financial Services Institutions to stand out among competitors by making transforming customer experience their top priority. Join us to learn how you can personalise and *elevate your customer experience for business growth.* This webinar covers: - The disruptive CX trends and how to harness them; - Digital-first strategies to win customers with an AI-powered journey; and - Timely insights from experts. *Register now.*
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