Scaling Service Your Customers Love With Automation

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Presented by

Paul Nam, Salesforce | Abhay Kacker, Salesforce | Matthijs de Man, Anantara Vacation Club

About this talk

Find out how service organisations can Personalize every interaction with real-time data; Automate processes and empower teams to do more with less; and Connect to any system and optimize service delivery, and scale service customers love with automation.
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Salesforce is the customer company, helping companies connect with customers in a whole new way since 1999. Its pioneering formula of CRM + AI + Data + Trust helps companies embrace artificial intelligence across Customer 360, its complete portfolio of products that unites every team around the customer on an integrated, metadata-driven platform. You will find videos related to topics that help you deliver personalised experiences your customers expect by using the integrated CRM platform that we call our Salesforce Customer 360 Platform. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We also include Trailblazer stories from the APAC region. Visit us at https://www.salesforce.com/au/resources/ to find out more.