How to modernise and deliver better Government customer centric services

Presented by

Ashwin Kumar, Lead Solution Engineer, Public Sector | Rasika Wickramanayake, Lead Solution Engineer, Public Sector

About this talk

Citizens are demanding personalised communications, trusted innovation and 24/7 support. Government employees want faster first call resolution, streamlined processes and mobile tools to empower field workers. With Case Management capabilities designed for Government, agencies can now deliver quick and easy customer centric services with great efficiency and transparency than ever before. Join this live webinar; Learn how Salesforce helps Governments modernise and deliver better customer centric services with a suite of purpose built applications. See live what happens when you put data at the centre, leverage powerful automation and productivity tools, coupled with improved engagement to provide a low cost, modern experience for employees and citizens. Join our live Q&A Featured Speakers: Ashwin Kumar, Lead Solution Engineer, Public Sector Ashwin’s 8 year career spans across Implementation, Strategy and Architecture at Salesforce’s biggest implementation partners. Passionate in helping Public Sector deliver innovative services to citizen faster through the use of Salesforce. I am a Solutions Engineer at Salesforce, and look after our customers in Victoria, South Australia and Western Australia. Rasika Wickramanayake, Lead Solution Engineer, Public Sector Rasika is an accomplished professional with 20 years of full life cycle Project experience in Architecture, Design, Development. He is also a Salesforce Certified Technical Architect (CTA) with over 10 Salesforce Certifications.

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