Driving Service Innovation in Financial Services

Presented by

Sonny Santos, Salesforce | Weng Espiritu, Bank of the Philippine Islands

About this talk

Financial Services are being asked to do more with less. This means maximizing agent productivity, optimizing technology to drive efficiency, and finding ways to reduce cost to serve. Join us, and hear from our Trailblazer - Bank of the Philippine Islands - to learn how: • Focusing on productivity will bring cost savings in the short term, and opportunity for growth and loyalty in the long term. • Deploying automation can deliver better service experiences with intelligent chatbots, and more. • Using data collected through digital and in-person interactions can personalize customer engagements and continuously gain insight on their needs. Featured Speakers: - Sonny Santos Distinguished Solution Engineer, Financial Services, Salesforce - Weng Espiritu Virtual Store Head, Bank of the Philippine Islands
Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (325)
Subscribers (15802)
Salesforce is the customer company, helping companies connect with customers in a whole new way since 1999. Its pioneering formula of CRM + AI + Data + Trust helps companies embrace artificial intelligence across Customer 360, its complete portfolio of products that unites every team around the customer on an integrated, metadata-driven platform. You will find videos related to topics that help you deliver personalised experiences your customers expect by using the integrated CRM platform that we call our Salesforce Customer 360 Platform. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We also include Trailblazer stories from the APAC region. Visit us at https://www.salesforce.com/au/resources/ to find out more.