Driving Service Innovation in Financial Services

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Presented by

Sonny Santos, Salesforce | Weng Espiritu, Bank of the Philippine Islands

About this talk

Financial Services are being asked to do more with less. This means maximizing agent productivity, optimizing technology to drive efficiency, and finding ways to reduce cost to serve. Join us, and hear from our Trailblazer - Bank of the Philippine Islands - to learn how: • Focusing on productivity will bring cost savings in the short term, and opportunity for growth and loyalty in the long term. • Deploying automation can deliver better service experiences with intelligent chatbots, and more. • Using data collected through digital and in-person interactions can personalize customer engagements and continuously gain insight on their needs. Featured Speakers: - Sonny Santos Distinguished Solution Engineer, Financial Services, Salesforce - Weng Espiritu Virtual Store Head, Bank of the Philippine Islands
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