Innovate Fast with AI built on a Foundation of Trust, feat. NZ Post

Presented by

Chris O' Brien, Digital Transformation Lead, NZ Post | Justin Tauber, Salesforce

About this talk

How do you balance innovation and speed with responsibility and trust? There currently exists an AI trust gap, where AI is the number 1 priority for CEOs, yet 59% of customers don’t trust companies with their data. Learn how to drive efficiencies and bridge the trust gap with Salesforce: AI + Data + CRM. Hear insights from Chris O'Brien, Digital Transformation Lead - Data & AI, NZ Post: 1. Responsible use of AI 2. Personalisation at scale 3. Empowering employees to do more with greater quality, scale and speed 4. The use of AI to accelerate commercial and customer outcomes Join us and get your questions answered live by Chris O' Brien, Digital Transformation Lead - Data & AI, NZ Post and Justin Tauber, Strategic Innovation and Responsible AI Lead, Salesforce. Agenda: 30 mins - Gartner session: Innovate Fast with AI built on a Foundation of Trust 15 mins - Live Q&A with Chris O' Brien and Justin Tauber

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Salesforce is the customer company, helping companies connect with customers in a whole new way since 1999. Its pioneering formula of Data + AI + CRM + Trust helps companies embrace artificial intelligence across Customer 360, its complete portfolio of products that unites every team around the customer on an integrated, metadata-driven platform. You will find videos related to topics that help you deliver personalised experiences your customers expect by using the integrated CRM platform that we call our Salesforce Customer 360 Platform. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We also include Trailblazer stories from the APAC region. Visit us at to find out more.