The Key to Delivering Excellent Customer Service Every Time - Data + AI

Presented by

Derek Carless, Director, Salesforce | Khoa Le, Vice President, Salesforce

About this talk

The Key to Delivering Excellent Customer Service Every Time - Data + AI Great customer service means you consistently deliver seamless and personalized service at scale. Companies that deliver excellent customer service go one step further; they truly understand their customers’ unique needs in order to deliver fast and hyper-personalized service at every touch point. But, moving from great customer service to excellent customer service that boosts revenue and increases customer satisfaction for your business requires investments to process and technology, as well as a shift in mindset towards an AI and data-driven strategy. Join this webinar to learn how Service Cloud can help you easily create a single source of truth, empower employees, and streamline your entire service experience so that you can deliver excellent customer service every time. Featured Speakers: Derek Carless, Director, Service Cloud Product Marketing, Salesforce Khoa Le, Vice President, Product Management, Service Cloud AI & Data Cloud, Salesforce
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