Name: What is Slack?
Start: 2024-09-18T02:38:00Z
End: 2024-09-18T02:38:44.000Z
Location: BrightTALK

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Through Agentforce, our suite of customizable agents and tools, Salesforce brings autonomous agents, unified data, analytics, and Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way.

Join Salesforce SVP and author of the new book “Agentforce” (Wiley) Martin Kihn as he shares everything you need to know about the AI agent revolution.

During this webinar, we will explore:
* How Agentforce works
* Useful things agents can do for you
* Why you need a unified platform to make them work
*How to create, test, and control AI agents

As the new global digital labor platform, Agentforce works alongside humans to get more done. We’ll talk about the role of us humans in the hybrid workforce, and how you can get started today building your AI agent labor force of tomorrow.

Agentforce & the AI Agent Revolution: What You Need to Know Now

Running a small business today means doing more with less, which is why many businesses are turning to new technologies and AI to drive growth. In fact, 78% of SMB leaders say AI will be a game changer for their company.*

Learn how to sell smarter and grow revenue faster with Agentforce. Join this webinar to see how AI agents unify marketing and sales and power the full B2B revenue journey—from first touch to upsell—on one connected platform.

*Source: Salesforce SMB Trends Report, Sixth Edition, 2024

Agentforce for Small Business: Smarter Marketing and Sales Alignment

With new business expectations come new opportunities to adapt. With agentic AI, be sure to unlock the full potential of your business.
In this upcoming webinar, discover how Salesforce can help you navigate today's challenges and drive unprecedented growth. 

Bringing the latest insights from Agentforce World Tour Auckland to you, you'll learn:

***Navigate Economic Uncertainty:** Understand how to overcome rising costs and competitive pressures.
***Empower Your Workforce:** Learn to maximise productivity with AI and consolidated tech.
***Boost Customer Experience:** Discover how AI can personalise interactions and foster loyalty.
***Drive Revenue Growth:** See how to find, win, and keep customers more effectively.
***Prepare for AI Success:** Assess your organisation's AI readiness and future-proof your business.


Register for our  or watch it on demand afterwards.

Agents of Growth: Unlocking SMB Potential with Unified Data

AI promises a sales revolution, yet your reps are still losing deals and wasting time. That’s because even the most powerful AI falters when selling teams are drowning in tools and communicating in silos, lacking a complete picture of customer data. So, how do you fix that?

Join us to learn how Salesforce Sales Cloud and Slack unlock a competitive advantage by uniting your people, data, AI, and automation in one experience. See how new innovations like Salesforce channels and Agentforce connect data and dialogue to deliver actionable AI insights, all in one place where sales teams have everyone and everything they need to win.

In this session, you'll learn how to:

*Accelerate deal cycles* with real-time collaboration that connects customer data and conversations, so selling teams can strategize together with a complete view of the business.
*Empower your reps* with instant, AI-driven intelligence and automation—enabling smarter decisions, better coaching, and faster wins.
*Boost productivity and data quality* by making it easy to update CRM, capture notes, and automate busywork —whether reps are working in Slack or Salesforce.

The Deeply Unified Advantage: How Sales Cloud and Slack Drive Revenue Success

Register for our  or watch it on demand afterwards.

El Jannah’s Secret Sauce: How AI Agents are Redefining the Future of QSR

Unlock a new era of agentic analytics with the powerful combination of Tableau Next. Discover how intuitive conversational analytics lets you simply ask questions in natural language and instantly receive accurate, contextual insights. We'll explore how Tableau Next leverages Tableau Semantics, Salesforce's trusted AI-infused semantic layer, to ground agent responses in your trusted business knowledge, clarify your intent, and continuously learn, delivering increasingly accurate and relevant insights over time. Transform raw data into meaningful insights – all without complex queries or manual digging.

In this on-demand, learn how Tableau Next and Tableau Semantics:
* Provides conversational analytics for quick, actionable insights and visual answers – no complex queries needed.
* Delivers trusted accuracy by grounding responses in a unified semantic layer with rich business context.
* Continuously improves insights accuracy and relevance by enabling agents to clarify intent and continuously learn over time.

Beyond Dashboards: Unlock Trusted Conversational Analytics with Tableau Next

Are disconnected systems and friction-filled checkouts costing you sales? In a competitive market, every interaction matters. It's time to build a commerce experience that captivates buyers and accelerates revenue.

This session reveals how Salesforce Commerce Cloud empowers you to meet and exceed modern buyer expectations. Move beyond a simple storefront and build an intelligent, unified commerce engine that drives efficiency and loyalty.

Accelerate Growth and Create Seamless Experiences with Unified Commerce

Feeling the squeeze to grow your small business while juggling a million things? Are messy communications slowing your team down as you expand? It's time to stop switching between tabs and start streamlining your success.

Watch this on-demand demo to see how Slack and Starter Suite combine to create the ultimate toolkit for landing more deals and making your customers rave. We cut through the fluff to show you exactly how these tools work together to boost your team's efficiency and keep everyone on the same page, turning chaotic workflows into powerful results.

How to use Slack and Salesforce to win new deals and deliver better customer service

Learn how agentic AI is transforming work from simple assistance to active collaboration. Featuring our partners at Deloitte, this session explores how to leverage autonomous systems to accelerate decisions, scale impact, and unlock new capacity and creativity when paired with a smart workforce strategy.

Rearchitecting work in the age of AI

our financial services contact centre holds a goldmine of customer insights. The key to unlocking this value is AI, which offers a powerful opportunity to drive significant productivity gains and free up your teams for the high-value conversations that truly matter with customers.

In this live webinar, happening today, you will hear directly from AIA New Zealand, the country's largest life insurer, as they share their transformation story. Discover how they integrated AI into their frontline experience to reduce agent cognitive load and enhance customer outcomes.

Driving Productivity: 3 ways AI is changing contact centres in financial services

The pressure on IT leaders to innovate with AI while fortifying security has never been greater. This webinar unpacks the latest findings from Salesforce's State of IT reports, drawing on insights from over 4,000 global IT decision-makers, with a special focus on perspectives from ANZ leaders.

Watch this on-demand session to explore how AI is reshaping app development and creating new demands on IT, understand how robust security measures build customer trust amidst evolving threats, and see how AI agents are becoming critical tools for enhancing both innovation and resilience. You'll gain practical strategies to ensure your organisation stays ahead in the ever-evolving IT landscape.

The State of IT: AI and Security Insights for 2025 and Beyond

Time is your most valuable asset, yet we waste nearly a full day each week just searching for information. Slack's Enterprise Search solves this by bringing all your tools, files, and conversations into one intelligent, searchable hub.

Watch this on-demand webinar with experts from Salesforce and Slack to learn how to implement this powerful feature to boost productivity, unlock hidden knowledge, and measure its value, all while keeping your data safe and secure.

Unlock Insights with Enterprise Search: Find and Act on Knowledge Quickly and Easily

Connected telephony is no longer just about making calls, it’s a strategic asset for high-performing teams. Join us to discover how Salesforce Voice transforms every interaction into a seamless, AI-powered experience. You’ll learn how to connect conversations to your CRM, activate real-time AI, and automate post-call work to drive measurable gains in productivity, customer satisfaction, and revenue.

Calling all Sales & Service pros: Why Connected Telephony is your Next Superpower

Australia and New Zealand thrive off of small businesses. But with a saturated market, it is equally difficult and critical to stand out in the crowd by exceeding customer expectations. Continuing on with our webinar series, we will explore how to grow your business by differentiating yourself through optimal service. Tune in to hear insights from Amanda Carne, Global COO of Urban Rest and Tom Brandon, Regioanl Sales Director at Salesforce.

Join this webinar to discover:
- A Real-World Success Story
- Insights for Competitive Advantage
- Leveraging Data-Driven Insights

Watch on-demand now.

The Future of Growth: Exceeding Customer Expectations with Urban Rest

Imagine a workforce that is always available, scales effortlessly, and delivers exceptional service with trust, accuracy, and compliance. With Agentforce for Financial Services, banks, insurers and wealth managers, can leverage autonomous AI agents as a limitless digital workforce—automating processes, streamlining operations, and enhancing customer experiences like never before. 

Watch this session to explore how financial institutions are driving smarter growth, improving efficiency, and building trust with Agentforce.

Build the Workforce of the Future in Financial Services with Autonomous Agents

Boost productivity, cost efficiency and safety at every mine with AI-powered Field Service 

Harness the power of AI and witness first hand how Salesforce agent-first Field Service can transform your mining operations, boosting efficiency by up to 30%.

In this dynamic webinar you will discover how to:

Elevate site safety and compliance: using AI agents to deliver highest safety standards and regulatory adherence

Empower your teams: explore the transformative impact of AI agents, from streamlined onboarding to accelerated problem-solving, and intelligent scheduling

Optimise dispatch with precision: ensure the right person arrives at the right job with the right tools, knowledge, and timing, every time

Guide worker action: equip your workforce with real-time, intelligent guidance to execute tasks flawlessly on the right assets, in the right location, at the optimal moment

Leverage asset insights: Empower asset managers to make informed decisions based on critical asset data and telematics.

Boost productivity, cost efficiency and safety at every mine site

Ready to discover how you can do more with less? AI agents are revolutionising Consumer Goods and Manufacturing, and we're showing you how.

Unbox Agentforce for Consumer Goods and Manufacturing and other cutting-edge AI, data, planning, and execution innovations designed to automate complexity, boost efficiency, and unlock strategic wins.

Humans with agents deliver profitable growth for consumer goods and manufacturing

Join us for a look at the Summer ‘25 Marketing Cloud Release! You’ll get the inside scoop on the most important features from this release, right from our experts. They’ll take you through what you need to know and how each feature is built to help answer some of the biggest challenges facing marketers today. And the cherry on top? We’ll also take you through a few demos so you can see how it works. Register today to save your spot!

What you can expect:
- A review of the biggest new features coming to Marketing Intelligence, Salesforce Personalisation, Marketing Cloud Engagement, Account Engagement, Marketing Cloud Growth and Advanced Editions, as well as Loyalty and Referral Marketing.
- Demos of select features so you can get a front-row seat to how it all works
- A Q&A so you can ask our team questions

In addition, fresh off the back of Connections in Chicago, our product experts will be sharing the latest announcements and innovations in Marketing Cloud — bringing the best of what’s new right to your doorstep!

The Summer '25 Marketing Cloud Release Highlights

Data security is a paramount concern now more than ever with the AI boom. This new technology has opened up new types of threats you need to get ahead of to prevent bad actors from accessing your sensitive information.
Join the VP of Slack Security to learn what Slack does – and what you can do – to guard your sensitive data with practical tips for protecting your Slack data across audit logs, tracking, download limitations, and more.

Things you’ll learn:
- Get a better understanding of how Slack Security proactively works to secure our customer environments.
- Learn the best practices on security controls on the Slack platform.
- Discover to leverage the audit log to ingest signals that may provide indicators of compromise in their Slack workspace.

How Slack Helps You Secure Your Data

The future of work is here, in Slack. Join us to see how Slack customers across the Asia Pacific region are achieving exceptional results, including IBM, Cebu Pacific Airlines, McLeod Cranes, Airwallex, Grab, Nansen, Prezzee, and Freecharge. 

Don’t miss this opportunity to discover how you could become the next Slack APAC Pioneer of Change.

Slack’s APAC Pioneers of Change: 2024 Customer Showcase

Businesses across the world have high expectations for the transformative power of AI, particularly in terms of growth, productivity, and cost reduction. Many, however, are facing hurdles along the way. As the latest AI developments, such as AI agents, revolutionize the nature of our work, it’s crucial to strategically introduce them in a manner that is helpful to your employees and customers, and that cultivates an environment where humans and AI can flourish together.
We’ll explore the move to probabilistic computing and the power of human and AI collaboration. We’ll also walk through the six parts of a digital workplace and the criticality of a human-centered strategy to achieve a secure, personalised digital employee experience. The bottom line: Success requires organisations to align their people and technology.
Join Christina Janzer, Slack’s senior vice president of research and analytics, and our guest speaker from Forrester, principal analyst Sam Higgins, to learn valuable insights and begin building your human-centered AI strategy. Those of you who are already using AI will find that combining it with human skills and knowledge can help you create more meaningful experiences.

Exclusive Insights from Forrester and Slack: How to Forge Experiences That Matter with Humans and AI

The existing ways of working are no longer “working” or efficient. Sales teams need to increase sales productivity and close more deals. But work today is fragmented, with siloed tools, conversations, and complex processes costing teams valuable time and slowing down deal cycles. 


To succeed in the era of agent-powered work, every business needs a strategic work platform like Agentforce and Slack to drive productivity and collaboration, streamline work and drive efficiency across their organization. 

Watch this webinar to discover the future of CRM in Slack, the conversational interface for work. See how Humans and Agents drive customer success together with Salesforce and Slack.

Things you’ll learn during this webinar: 
- Discover how Salesforce Agentforce SDR and Sales Coach helps you boosts productivity, automates tasks, and optimises every interaction.
- Learn how latest Slack innovations like Salesforce channels, enhanced with Slack Sales Elevate and AI in Slack, accelerate team selling.
- Discover about Salesforce channels -they are a new kind of Slack channel that maps directly to your corresponding Salesforce records, like Accounts and Opportunities, creating a complete, actionable view of every customer. 
- See Salesforce Account and Opportunity channels in action in a demo, and dive deeper into critical sales use cases that your team can adopt today.
- Talk directly to your CRM and quickly get up to speed with Einstein Copilot in Slack

The Power of Two: CRM Unlocked with Salesforce + Slack

If you’ve ever wondered how to get more done with less, you’re in luck. With Slack’s Workflow Builder tool, nearly 1 million Slack users worldwide are creating time-saving automated workflows without having to write a single line of code.

Slack’s Workflow Builder lets you streamline processes, eliminate manual errors, reduce context switching, and free up valuable human capital to focus on what truly matters: innovation and growth. Best of all, anyone, regardless of their technical background, can deploy it with just a few clicks.

Watch this webinar to learn more and see Workflow Builder in action. You’ll also hear from Mark Burgess, the CEO of Credit Union 1, about how his company is empowering its employees to automate work in Slack and reach their most productive potential.

Automate work and save time with your no-Code Workflow Builder

Join this upcoming webinar to learn all about Slack AI and see it in action. You’ll get an overview of all the features available to you today, while getting a exclusive preview into what’s coming next, like expanded search capabilities and AI-powered huddles.

Things you’ll learn:

- How to help your employees embrace AI with simple, easy-to-use AI in Slack
- How to unlock the full value of your collective knowledge in Slack
- How to get time back with new features like AI-powered huddles

How to get started with Slack AI

According to Wellingtone’s The State of Project Management Report, less than half of companies consistently achieve project success. With all the project and work management tools available today, have you ever wondered why most organizations are missing their project goals?

No matter how much money companies spend on project management software, employees don’t want—or need—another tool to do their job. What they need is a way to manage projects better and collaborate on them in one place.

Meet Slack lists. Lists bring project management to teams where they are already working together–in Slack. With lists, you can visualize and organize tasks so you can track cross-functional projects, requests, approvals and more.

Join us to see a live demo of Slack lists and to learn more about how all types of companies can reduce context switching between apps, drive accountability across teams, and focus on what’s most important: doing your best work, faster.

Introducing Slack Lists

AI has arrived, and it’s reshaping the way we work. At the virtual edition of Slack City Tour 2024, join experts from Salesforce and Slack to dive into the exciting possibilities of AI in the workplace and see how Slack and AI are changing the work landscape.


Things you’ll learn:
Meet the future of AI-powered work

- Stay ahead of the curve: Discover the latest trends, technologies and strategies shaping the future of work
- Explore AI’s impact: Understand how AI will affect different roles and teams, both technical and customer-facing
- Insider insights: Gain valuable perspectives from Salesforce, Slack and industry experts on the AI revolution
- Practical advice: Get real tips on preparing your workforce for the AI era
- Maximise productivity: Learn how Slack can help your team reach its full potential, while ensuring data security

Meet the future of AI-powered work at Slack City Tour 2024 – Virtual

AI has arrived, and it’s reshaping the way we work. At the virtual edition of Slack City Tour 2024, join experts from Salesforce and Slack to dive into the exciting possibilities of AI in the workplace and see how Slack and AI are changing the work landscape.

While workers today have more workplace flexibility than ever before, they're also facing productivity challenges due to fragmented experiences across a multitude of tools. This has led to almost 9 in 10 organisations citing digital experience as one of their top five business priorities, in areas such as workflow management and predictive analytics.

Unlocking Productivity in a New World of Work: ASEAN Edition

Even as workers today have more workplace flexibility than ever before, they’re also facing productivity challenges from fragmented experiences across a multitude of tools. Almost 9 in 10 organisations cite digital experience as one of their top five business priorities, in areas such as workflow management and predictive analytics.

In this webinar, you’ll hear from experts from Salesforce and TechTarget’s Enterprise Strategy Group on different workstyles in ANZ, the productivity challenges that ANZ workers are facing, and how Slack can help to bring teams together and supercharge productivity in the modern workplace.

You will learn: 
- Slack's workplace research on employee expectations in ANZ regarding work flexibility and why that matters for productivity for different personalities.
- How generative AI is being used to improve digital experiences
- How do you measure productivity? Is there a disconnect between employers and employees on what those measures are?
- What sorts of challenges local businesses are experiencing in the world of work and how Slack helps address these

Unlocking Productivity in a New World of Work: ANZ Edition

Information overload kills productivity. 

Slack AI is an intuitive AI experience embedded in your workspace that helps you search, summarize and find answers faster. You don’t need to become a prompt engineer to harness the power of AI; in Slack, with one-click solutions, it’s easy for anyone to take advantage of AI.

Join this webinar to learn more and see our AI in action. You’ll learn how it can empower your employees with trusted AI in Slack—where the flow of work already happens—so they can reach their most productive potential.

Work smarter and faster with trusted AI in Slack

Meet the future of AI-powered work

Curious how Slack transforms teamwork with AI, automation, and seamless app integration? check out this webinar on demand to see how leading companies streamline operations and accelerate growth with Slack.

What you’ll learn:

- Find out how Slack unifies people, processes, knowledge, culture, data, and apps in a single, user-friendly environment 
- Explore real-world examples of Slack's impact on business functions 
- Understand how innovative Enterprise customers choose Slack over other solutions and how they are using Slack as their work operating system in a modern workplace.

What is Slack?

Salesforce

Slack

Unified Communications

Messaging

Integration

Automation

Enterprise Applications

Enterprise IT

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What is Slack?

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About this talk

Salesforce, APAC