Name: Engage and Enable your At-Home Agents
Start: 2020-10-07T12:00:00Z
End: 2020-10-07T12:00:24.000Z
Location: BrightTALK
Rating: 0

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.

One thing is certain from the last 18 months; the workplace as we know it will never be the same again. The move to hybrid working had uncovered many areas of improvement for the corporate office, the digital workspace, and leadership as a whole. But as we see the continuation of the hybrid workplace, what tools and technologies do leaders need to scale infrastructure and deliver a first-class employee experience? 

Leaders must be able to reconsider technology and leadership style in order to foster a productive and successful hybrid workforce, especially when according to Gartner’s Making Hybrid Work More Permanent? Set Some Ground Rules reports that in 2022, 45% of the global knowledge workforce will be working from home two to three days per week. How can leaders ensure that those working remotely stay as involved and included as those who have returned to the office? What long term solutions have worked, and what hasn’t? How can we improve communication and collaboration across the whole organization? Organizations are evolving to change in the workplace, and leaders have a lot of questions about the future on their minds. 

Join us in this session as we answer these questions and discuss: 
-  The technology needed to improve communication and collaboration 
-  How to align your communication and collaboration to ensure a consistent customer experience
-  Tips on how to have a culture of inclusion that supports every type of employee, from fully remote to hybrid and office-based 
-  Reducing video fatigue amongst employees to improve productivity and efficiency
-  New skills and leadership styles needed from future hires 
-  Digital transformation in the physical and virtual workplace

Improving Employee Experience in the Hybrid Workforce

In 2024, cloud spending is projected to be 14.2% of the total global enterprise IT spending market, compared to the 9.1% it was in 2020 according to Gartner. Supporting a remote workforce means managing large amounts of data across an increasing number of networks.  The benefits of a successful cloud migration program are clear, but it’s vital that organisations understand their move to the cloud and can navigate the adoption process on their own terms and at a comfortable pace. 

Organisations that have migrated to cloud benefit from lower costs, economic efficiency and faster deployment. While these benefits are tempting, it can be daunting to decide which cloud model is right for you. When it comes to efficient cloud migration, it’s important to choose the right solution for your business. Choosing a solution that is flexible, reliable and secure are important priorities on your cloud journey. 

Join this webinar to learn:
-  Which Cloud platform is right for you, and which solution is best for your business
-  How outsourcing communications to a trusted advisor can make your migration to cloud painless and stress-free
-  How data-driven insights can help you determine which cloud model is right for your organization
-  How to navigate the next steps on your cloud journey

Cloud Migration Checklist: What’s Right for You

In 2020, we learned the importance of flexible communications. Post-pandemic, we’re looking at no real defined physical boundaries as companies move to hybrid working and continuing to embrace technology to make it work for both the employer and employee. 

At the heart and centre it should all be about people and making sure that regardless of what happens in your company’s life, your people can continue to do their jobs from anywhere. They can communicate with one another, they can collaborate together, and they can work on processes and workflows without any interruption.

Join us to understand how can technology enable you to adapt, innovate and thrive post-pandemic?

Hybrid Happiness: How technology can ensure you continue to thrive post-pandemic

According to Gartner, IT spending is set to increase by 4.9% in 2021. Last year, businesses rushed to facilitate remote working. Moving forward, they will have to reassess the state of their operations and internal communications strategies to empower the remote workforce and respond to an increasingly demanding online customer base.

As Cloud adoption increases IT modernization, some companies may not yet feel ready to take the jump. Even if you are not prepared for full cloud migration, you can still invest in your infrastructure to better prepare yourself for a move to Cloud whilst remaining On Premise. Regardless of your levels of preparedness for cloud migration, it’s essential to choose the right solution for your business needs.

Join us to learn how to address the evolving needs of your organisation and prepare for a move to cloud on your own terms.

Join now to learn:
-  Whether businesses should focus on improving their remote workforce or prepare to adapt for a hybrid workforce
-  How to utilize communications technology to maintain effective interactions
-  What’s most important to keep front of mind when planning your organisation's cloud migration journey
-  How to fortify your communication strategy with an integrated solution that works cohesively with your existing infrastructure

Speakers:
- Simon Ratcliffe, Principal Consultant at Ensono 
- Chad Hardaker, Senior Manager Product Strategy at Mitel
- Dave Hatter, Cybersecurity Consultant at Intrust IT

Establishing Your Organisation’s Cloud Roadmap

It’s never too early to think about the future, especially when it comes to the ways you communicate to your teams and customers. If you’re thinking about migrating your communications to cloud and taking advantage of its potential for innovation, flexibility and cost savings, look no further we got you covered. 

Mitel understands that not every business will have the same path to the Cloud and we’ve lined up Mitel’s Cloud Experts to answer the most common questions from our customers. We are here to support you at every stage of your cloud journey and make your migration to the cloud seamless. 
 
Join this Mitel webinar and you will learn:  
- Why Migrate to the Cloud with Mitel 
- What cloud service best fits your business needs  
- How to protect current investments  
- How to leverage Mitel’s Flexible Migration Paths and customer incentives  

Now's the time to prepare for the future. Save your seat today!

Future-proof your Communications Technology with Mitel

Times are changing, and so are the ways people work. Migrating to the cloud gives you the best foundation to stay ahead of the competition and position your business for long-lasting success. If you’re thinking about migrating your communications to the cloud, join this webinar with Mitel's Chad Hardaker where he will talk about how to best prepare for the journey to the cloud, what to look for when you're migrating your business communications to the cloud and moving to the cloud will unlock new capabilities, innovations and emerging technologies for your business.

Prepare for the journey: how to approach your cloud migration

How Liverpool FC & Mitel have enhanced the fan experience. 

Last year organisations had to rapidly pivot from being in an office all together to working from home, alone, Liverpool FC was no different. 
 
Kelly Swindon, Mitel caught up with Jo Kirkham, VP of Fan Experience at Liverpool FC to discuss the challenges of the past year and the impact remote working has had on fan experience and how fans choose to engage. You’ll hear how over the past 3 years of partnership, technology has been used to bring the team together to ensure effective collaboration and communications and the role Mitel has played in this.

Home. But never alone. And always connected.

Obviously, the way we work has changed and it may never be as it was again. The adjustments we have all had to make to enable remote working can be seen as the precursors of a brighter future and 2021 can be the year that you truly leverage the cloud to enable a more efficient and productive operation. Many organizations are trying to work out how to make the best use of the investments they’ve already made. This is where a hybrid cloud environment has grown in preference, allowing many to choose their models of delivery to suit their needs. 

Join this webinar and you’ll learn how you can: 
•	Integrate solutions that connect seamlessly with your existing infrastructure
•	Facilitate ongoing remote and mobile working ensure effective collaboration across the organisation
•	Unlock new capabilities, innovations and emerging technologies

Hybrid Cloud: It’s Not just a trend

Join us for Mitel's quarterly MiCloud Connect webinar to discover how to fortify your communication solutions - this webinar will focus on how to reinforce your organization’s communication procedures and how to be prepared for the unexpected. 
 
This 60-minute webinar will cover:
- Strengthening Communication Channels
- Collaboration - Reach Coworkers from Anywhere
- Best Practices for Keeping Communications Secure


Mitel Quarterly Webinar - Supported by BrightTalk

Fortify Your Business Communications – Get The Most out of MiCloud Connect

Hear from a panel of industry experts as they weigh in on the power of today’s virtual customer experience, including: Shep Hyken, customer service and experience expert; Tim Petty, Vice President of Sales and Marketing at TCS; and David Shepard, Internal Communications Systems Manager at ATN International, Inc.
Originally a LinkedIn live broadcast, this conversation on: 
•	What customers want and expect (pre- versus post-pandemic)
•	How to level up your customer experience in a socially distanced marketplace
•	Trends and insights straight from customers 
•	And more

Amaze Your Customers - In Good Times and Bad

Join us for a conversation around connection and personalized customer experiences and what meaningful conversations mean in a digital world. Also part of the discussion are some practical ways that businesses can think about strengthening their communication skills, how the BandAid solutions that were initially put in place by many organizations in the early WFH days are now being evaluated (and often replaced), and how customer experience helps in staying attuned to meaningful moments of conversation and the things organizations can do to empower and facilitate them.

The conversation also covers:
- Consumer appetite is for faster, more personal interaction and the businesses rising to the top are those that understand that and put good communications first
- What businesses seem to have struggled with the most as they adapted to a WFH, distributed workforce
- What kind of adjustments companies are going to need to make as we gradually ease back into a more normal of doing things
- The tangible ways that businesses can strengthen communication skills
- What  foundational technology is, the must-haves, in order to get communication technology and communications skills where they need to be so as to deliver not only the optimum in customer experience (think contact centers) as well as the optimum in employee experience.

How to Create More Meaningful Connections in a Remote World

While many of those folks will eventually go back into an office to work, a significant number of them won’t.

Even those that do go back will return to a completely different environment and workplace experience than they left.  So what does that mean for small business going forward as we try to survive during the pandemic and position ourselves for success once the crisis is behind us?

Building Culture and Collaboration for the Next Normal

Work has shifted, with no defined time frame or physical boundaries—has your business changed with it? Remote work will be marked by its productivity and efficiency, while offices will serve as sites for employee engagement, collaboration, and relationship building. In this sixty minute webinar, Melanie Turek, Frost & Sullivan’s Vice President of Connected Work, will reveal how to fortify your business communications and cultivate your business for the new world of hybrid work.   
This webinar covers: 
- What “hybrid work” really means 
- Which technologies best support collaboration and productivity for a workforce spread out in multiple locations 
- How to use remote working and in-office working to your advantage 
- Which important factors to consider in supporting internal employee communications and collaboration, the customer experience and business continuity in the face of change

The New Office Rules - Preparing Your Business For What Happens Next

We've all had to learn how to communicate in different ways—and to function remotely. But how much of that is improving your work life? 
The best technology improves your ability to communicate by giving you more capability with less steps. In other words, making remote communication, omnichannel communication, more natural and intuitive. These are the hallmark traits of Mitel's advanced integrations with MiCloud Connect. 
This webinar covers:
-Mitel's view on trends within the market 
-Common use cases for Mitel's Integrations 
-An overview demo of Microsoft Teams and Mitel's advanced integrations

Boost Your Communications Experience with Mitel Integrations

The global health crisis forced organizations around the world to shift from office to remote work from home rapidly. At the Texas Rangers baseball team, this transformation took place overnight.

CIO Playbook: Pandemic IT Response at the Texas Rangers with Mitel (CXOTalk)

Business leaders are experiencing unforeseen struggles in the face of the coronavirus pandemic – it has not, nor will be the only crisis to manage through. The current environment has forced millions of office workers into work-at-home situations, and with countries addressing these needs in various ways, the future is uncertain. As businesses struggle to maintain continuity with a workforce delivering their work in distracting and volatile environments, the move to remote working is one that has uncovered significant gaps in IT Strategy and organizations, especially for SMBs.  These short and long-term communications and collaboration problems must be solved to ensure organizations’ operational survival. ​ 

This webinar covers: 
- Business crisis transition from reaction to recovery 
- Where HR meets technology - people, process, technology and coaching  
- Key practices to support business continuity during workforce shift 
- How the right communications system can support your business needs in crisis and beyond  

HR and IT can leverage technology to support business continuity through crisis, while preparing to thrive in recovery.

Powering Connections Through Crisis - Business Continuity in an Uncertain Time

Inefficient communication comes with a high cost for modern businesses. Every unseen email or unanswered voicemail represents a waste of time and resources - and when the message involves customer satisfaction, the losses directly affects the bottom line.

It’s crucial that businesses modernize and consolidate their communication channels. This is especially true in the post-pandemic environment: Remote and hybrid workforces need to communicate and collaborate more effectively, and customers need an excellent experience across channels.  The goal is continuity in business communication not bound by location — a seamless conversation across chat, phone, voicemail, email, and more.

It takes strategic planning to successfully migrate to a new model of business communication — both in terms of budgeting and in adapting the business to make the most of the technology investment.

This webinar aims to help mid-sized businesses plan and execute a successful communication evolution, considering all we’ve learned during the pandemic, and the latest advances in technology. We’ll feature insight from industry expert Sally Eaves and practical advice from Jamshid Rezaei, EVP of IT & CIO of Mitel, on upgrading your business comms strategy to save time, money and sanity.

Register now to learn:
-How to evaluate your communication needs as a business
-How to strategically plan a migration
-Best practices for successful implementation and adoption in remote and hybrid workforces
-How to build continuity throughout your channels of communication

Upgrading Business Communications for a Post-Pandemic World

Building flexibility into your omnichannel forecasting and planning models, provide tools for agent engagement and supervisor controls to ensure SLAs are met

Engage and Enable your At-Home Agents

Workforce Management

Workload Automation

Contact Center

Customer Engagement

Customer Experience

Operational Efficiency

Operational Performance

SLAs

Agent Productivity

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

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Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

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Engage and Enable your At-Home Agents

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