We've all had to learn how to communicate in different ways—and to function remotely. But how much of that is improving your work life?
The best technology improves your ability to communicate by giving you more capability with less steps. In other words, making remote communication, omnichannel communication, more natural and intuitive. These are the hallmark traits of Mitel's advanced integrations with MiCloud Connect.
This webinar covers:
-Mitel's view on trends within the market
-Common use cases for Mitel's Integrations
-An overview demo of Microsoft Teams and Mitel's advanced integrations
Billie Hartless, Mitel’s Chief Human Resources Officer and Josh Hortsmann, Partner at Sales Benchmark Index
Business leaders are experiencing unforeseen struggles in the face of the coronavirus pandemic – it has not, nor will be the only crisis to manage through. The current environment has forced millions of office workers into work-at-home situations, and with countries addressing these needs in various ways, the future is uncertain. As businesses struggle to maintain continuity with a workforce delivering their work in distracting and volatile environments, the move to remote working is one that has uncovered significant gaps in IT Strategy and organizations, especially for SMBs. These short and long-term communications and collaboration problems must be solved to ensure organizations’ operational survival.
This webinar covers:
- Business crisis transition from reaction to recovery
- Where HR meets technology - people, process, technology and coaching
- Key practices to support business continuity during workforce shift
- How the right communications system can support your business needs in crisis and beyond
HR and IT can leverage technology to support business continuity through crisis, while preparing to thrive in recovery.
Sally Eaves – Emergent Technology CTO, Global Strategy Advisor & Jamshid Rezaei – EVP of IT & CIO, Mitel
Inefficient communication comes with a high cost for modern businesses. Every unseen email or unanswered voicemail represents a waste of time and resources - and when the message involves customer satisfaction, the losses directly affects the bottom line.
It’s crucial that businesses modernize and consolidate their communication channels. This is especially true in the post-pandemic environment: Remote and hybrid workforces need to communicate and collaborate more effectively, and customers need an excellent experience across channels. The goal is continuity in business communication not bound by location — a seamless conversation across chat, phone, voicemail, email, and more.
It takes strategic planning to successfully migrate to a new model of business communication — both in terms of budgeting and in adapting the business to make the most of the technology investment.
This webinar aims to help mid-sized businesses plan and execute a successful communication evolution, considering all we’ve learned during the pandemic, and the latest advances in technology. We’ll feature insight from industry expert Sally Eaves and practical advice from Jamshid Rezaei, EVP of IT & CIO of Mitel, on upgrading your business comms strategy to save time, money and sanity.
Register now to learn:
-How to evaluate your communication needs as a business
-How to strategically plan a migration
-Best practices for successful implementation and adoption in remote and hybrid workforces
-How to build continuity throughout your channels of communication
Jon Arnold – Principal, J Arnold & Associates & Matt Clare – Director of CX Solutions, Mitel
As technology evolves, the bar for customer experience keeps getting higher and serves as the true business competitive battleground. For contact centers that cannot keep pace with change, new risks arise for the business. Much of this risk comes from the continued use of legacy, premises-based technology, and has been further compounded in 2020 by the impact of COVID-19. Businesses have had to contend with rising call volumes, online shopping and e-commerce, and like never before, the contact center has become the front door of your business.
The 2020 holiday shopping rush serves as an unprecedented test for adapting to change, not just for providing a good CX, but for overall business continuity. With more of the same in store for 2021, contact center leaders need to understand the importance of digital technology and the cloud to keep pace with CX as well as ensure business continuity under varying conditions and crises.
During this webinar, we will discuss:
- Findings from the CX survey
- Customer experience in pandemic times
- Roadmap for digital customer experience success in 2021
Tim Nash & Dan Shanks - Mitel Financial Services Team
Join us to hear about the trends in financial services that are driving consumers to a digital first approach. Our vertical experts will cover the regulatory compliance, security and omni-channel solution that will help improve the customer experience. See an example of the technology demonstrated using a customer scenario.
With a workforce optimization solution, you have access to a wealth of insightful information. Chris Wearne will give insights on what role Interaction Recording, Quality Management, Coaching & Learning and Analytics can play, including a demo.
Organizations must be able to transact, connect with and support customers in the channel of their choice – be it voice, digital or in-person - whilst ensuring they have a secure experience across them all. See how you can achieve this with Mitel and Semafone.
Organisations are looking to digitally transform, but what many often forget to consider is not just the technology but the people and the processes it impacts. Learn why a more people centred approach will create a win-win for everyone.
Technology is increasingly playing a vital role in today’s workplace, particularly at the moment, even the most tech-phobic organisations have needed to look at how they adapt the way they work overnight. But what will the new norm look like? What we know for certain is that the mobile or remote workspace requires flexible, innovative and secure communications and collaborations experiences. Add to this the growing impact of Artificial Intelligence and machine learning on how an organisation can automate tasks, work can become more flexible, and new dynamic experiences created for your customers.
Join this webinar and you’ll learn how:
- The right collaboration tools can enhance the way you work and increase productivity
- Customers are driving a change in how they interact with you
- AI and Machine Learning can impact your workspace
A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.
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