How to Create More Meaningful Connections in a Remote World

Presented by

Shelly Kramer-Partner & Senior Analyst of Futurum Research; Shameem Smillie-Mitel Director of Global Contact Center Solutions

About this talk

Join us for a conversation around connection and personalized customer experiences and what meaningful conversations mean in a digital world. Also part of the discussion are some practical ways that businesses can think about strengthening their communication skills, how the BandAid solutions that were initially put in place by many organizations in the early WFH days are now being evaluated (and often replaced), and how customer experience helps in staying attuned to meaningful moments of conversation and the things organizations can do to empower and facilitate them. The conversation also covers: - Consumer appetite is for faster, more personal interaction and the businesses rising to the top are those that understand that and put good communications first - What businesses seem to have struggled with the most as they adapted to a WFH, distributed workforce - What kind of adjustments companies are going to need to make as we gradually ease back into a more normal of doing things - The tangible ways that businesses can strengthen communication skills - What foundational technology is, the must-haves, in order to get communication technology and communications skills where they need to be so as to deliver not only the optimum in customer experience (think contact centers) as well as the optimum in employee experience.

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