Improving Employee Experience in the Hybrid Workforce

Presented by

Simon Ratcliffe, Ensono | Paul Ginn, Mitel | Samantha Fow, Udexx Technologies

About this talk

One thing is certain from the last 18 months; the workplace as we know it will never be the same again. The move to hybrid working had uncovered many areas of improvement for the corporate office, the digital workspace, and leadership as a whole. But as we see the continuation of the hybrid workplace, what tools and technologies do leaders need to scale infrastructure and deliver a first-class employee experience? Leaders must be able to reconsider technology and leadership style in order to foster a productive and successful hybrid workforce, especially when according to Gartner’s Making Hybrid Work More Permanent? Set Some Ground Rules reports that in 2022, 45% of the global knowledge workforce will be working from home two to three days per week. How can leaders ensure that those working remotely stay as involved and included as those who have returned to the office? What long term solutions have worked, and what hasn’t? How can we improve communication and collaboration across the whole organization? Organizations are evolving to change in the workplace, and leaders have a lot of questions about the future on their minds. Join us in this session as we answer these questions and discuss: - The technology needed to improve communication and collaboration - How to align your communication and collaboration to ensure a consistent customer experience - Tips on how to have a culture of inclusion that supports every type of employee, from fully remote to hybrid and office-based - Reducing video fatigue amongst employees to improve productivity and efficiency - New skills and leadership styles needed from future hires - Digital transformation in the physical and virtual workplace
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