Resilience and the Role of the Life and Protection Industry

Presented by

Robin Merttens, InsTech London; Will Wood, Aviva; Trevor Davis, INSTANDA; Matthew Reed, Equipsme

About this talk

Changes in lifestyle, employment and home ownership initiated by Covid-19 are creating a challenging economic and employment environment and unprecedented levels of uncertainty that have required customers [and businesses] to take a fresh look at their life, health and protection needs. This is both a significant challenge and great opportunity for insurers. They need to make insurance more flexible and affordable because money is tight but there is greater need for healthcare and insurance - something has to give. In the session we’ll explore: - The role of the caring insurer – it is about more than price - A digital experience; anywhere and anytime access - How insurers can empower businesses to work more closely with their workforce (employed and contracted) - What can we learn from what’s happening in other countries? Panelists include: Host: Robin Merttens, Partner, InsTech London Will Wood, Head of UK Insights, Strategy and Propositions, Aviva Trevor Davis, Managing Director, Life & Health, INSTANDA Matthew Reed, Founder, Equipsme The event is supported by INSTANDA. For CPD purposes, the Learning Objectives are: - Learn about the most recent trends in Life&Health insurance - Understand how the industry can adapt to long-lasting effects brought by Covid-19 - Explore the ways technology and innovation can empower insurers to build more flexible and customer-centric products and offerings

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