Getting Closer to Your Customer: Innovating through Platforms and Marketplaces

Presented by

Matthew Grant, Instech London; Neil Betteridge, Guidewire; John Ridd, Eviid; Dan Joyce, SafetyCulture

About this talk

The best technology in the world is useless if no one uses it. A challenge for both insurers and those building technology and analytics – whether in the new world of Insurtech – or the established providers is how to make it easy for insurers to use the products. In this event, sponsored by Guidewire, we will be looking at an example of one marketplace that is enabling insurers to discover and easily adopt new innovations from solution providers of all sizes. We’ll be using real-life case studies with a focus on remote inspection and digital payments to demonstrate how companies are fitting into insurers' value chain. For CPD purposes, the Learning Objectives are: - Learn about the barriers to effective implementation of technology products for insurance companies - Explore how these challenges can be addressed through a refocus on the customer - Hear real-life success stories from the digital payment and remote inspection spaces

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InsTech London is the fastest growing community of people and companies working together to bring the best technology, data and analytics to solve today's insurance and risk management challenges. Based in the UK but with over 50% of our members accessing us from around the world, we are bringing together people from companies of all sizes in insurance, technology, risk management and investment. The primary roles of InsTech London are 1) to help insurance companies find the best solutions to their needs, and 2) help technology companies find markets, investors and clients. We also offer individual membership and corporate membership. More details at