Re:infer - Helping Insurers Become InsurTechs

Presented by

Robin Merttens, InsTech London; Stephen Mackintosh, Re:infer

About this talk

We talk to Stephen Mackintosh, Chief Commercial Officer of Re:infer, to learn more about how they are applying Natural Language Processing (NLP) technology to insurers’ conversations and communications data. By automatically reading and understanding each message in real time, insurers can use these insights to drive efficiency for themselves and a better experience for their customers. Stephen shows us the Re:infer platform in action and explains how they implemented it at Hiscox to interpret inbound emails from brokers at scale. With the help of Re:infer, incumbent insurers can mine their communications using no-code technology to drive improvements and automation in their operations.

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