Re:infer - Helping Insurers Become InsurTechs

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Presented by

Robin Merttens, InsTech London; Stephen Mackintosh, Re:infer

About this talk

We talk to Stephen Mackintosh, Chief Commercial Officer of Re:infer, to learn more about how they are applying Natural Language Processing (NLP) technology to insurers’ conversations and communications data. By automatically reading and understanding each message in real time, insurers can use these insights to drive efficiency for themselves and a better experience for their customers. Stephen shows us the Re:infer platform in action and explains how they implemented it at Hiscox to interpret inbound emails from brokers at scale. With the help of Re:infer, incumbent insurers can mine their communications using no-code technology to drive improvements and automation in their operations.

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InsTech London is the fastest growing community of people and companies working together to bring the best technology, data and analytics to solve today's insurance and risk management challenges. Based in the UK but with over 50% of our members accessing us from around the world, we are bringing together people from companies of all sizes in insurance, technology, risk management and investment. The primary roles of InsTech London are 1) to help insurance companies find the best solutions to their needs, and 2) help technology companies find markets, investors and clients. We also offer individual membership and corporate membership. More details at www.instech.london