Name: Collaborating in Claims to Deliver Quality Digital Customer Experience
Start: 2022-03-10T14:00:00Z
End: 2022-03-10T14:00:45.000Z
Location: BrightTALK
Rating: 4

InsTech is the fastest growing community of people and companies working together to bring the best technology, data and analytics to solve today's insurance and risk management challenges. 
Based in the UK but with over 50% of our members accessing us from around the world, we are bringing together people from companies of all sizes in insurance, technology, risk management and investment. The primary roles of InsTech are 1) to help insurance companies find the best solutions to their needs, and 2) help technology companies find markets, investors and clients. We also offer individual membership and corporate membership. More details at www.instech.co

In the aftermath of the 2017 Grenfell Tower tragedy, the spotlight has been on the fire risks associated with external cladding on tall buildings. Insurers, lenders, and property professionals have since faced growing pressure to identify and manage these risks effectively.

Join us for an in-depth webinar where we’ll cover crucial insights into the evolving landscape of building safety, from current regulations to the impact on property values and the lending market. We will also explore how the PriceHubble database offers a comprehensive, independent assessment of UK buildings at risk due to cladding.

In this session, you’ll gain clarity on:

- The Progress Since 2017: Discover what’s been done to remove hazardous cladding—and the challenges that remain.
- Fire Protection Measures: Learn how buildings are being safeguarded today and what steps are still needed.
- Property Value Impact: Understand how cladding influences resale value and lending potential for buildings.
- Barriers and Future Outlook: Uncover why cladding issues persist and what changes we can expect moving forward.
- Data Behind the Insights: Explore the sources and reliability of PriceHubble’s database, and how leading organizations are leveraging this data.

Matthew Grant will host this expert discussion with Mark Cunningham, Managing Director of PriceHubble UK, and Julia Middleton, Real Estate Economist, to provide a comprehensive look at the fire risk landscape in the UK today.

Don’t miss this opportunity to stay informed on a critical issue impacting the real estate and financial sectors.

Continuing Professional Development
This InsTech Webinar is accredited by the Chartered Insurance Institute (CII). By watching, you can claim up to 0.5 hours towards your CPD scheme.

Beyond Grenfell: Navigating fire risk, cladding and building safety in 2024

With wildfire risks on the rise globally, insurers face a challenge: how to accurately assess and underwrite properties in high-risk areas? In order to make fast and more informed decisions, underwriters need access to the most precise hazard data.

Matthew Grant will be joined by Dr. Tomas Holderness of Addresscloud, whose experience includes leading MIT's Urban Risk Map project and co-directing PetaBencana.id, an innovative crowd-sourced flood mapping platform in Indonesia. 
Addresscloud is partnering with Precisely to provide wildfire data to insurers and others around the world. Joining the discussion is Precisely’s Chris White, whose work on Type 1 and 2 Incident Management Teams throughout the US on major wildfires shaped his unique understanding of wildfire risk.

In this webinar you will learn:
- The core elements of wildfire risk.
- The practical steps insurers are taking to identify wildfire risk at the point of underwriting.
- The key drivers to consider in determining the scale of wildfire risk when underwriting property in North America.
- How insurers are gaining enhanced insights through the use of third-party data sources such as FEMA and Tax Assessor data.
- How Addresscloud wildfire data is embedded in insurers’ workflows.

This InsTech Webinar is accredited by the CII. By watching, you can claim up to 0.5 hours towards your CPD scheme.
By the end, you should be able to meet the following Learning Objectives:
- Summarise the core elements of wildfire risk and how insurers use third-party data for risk evaluation in North American property underwriting
- Explain how data-driven exposure management tools are integrated into underwriting workflows to support decision-making and efficiency
- Describe the application of wildfire data solutions in risk assessment by global insurers, with a focus on practical techniques and tools

Answering your burning questions: Unpacking data-driven innovations in wildfire risk

Floods are one of the hardest catastrophic perils to model. Not all flood models are built the same way. What do you need to know when using flood model results to select, price and manage flood risk?

The methods used to build vary between models. These different approaches can significantly impact the results when considering geography, frequency and severity of floods. Understanding how models are built, and the characteristics of the models used to generate results will help you make better underwriting decisions.  

Join us in this educational webinar, as Matthew Grant talks to flood modellers from Fathom to explore the complexities of flood catastrophe models. You will discover key model-building techniques, essential data inputs, and hear from both the developer's and end-user's perspectives.

Topics include:
- What are the critical components of flood modelling?
- What key considerations and uncertainties must be addressed when building a model, and how do they impact the results? 
- Why is it crucial for end-users to understand these impacts? 
- How can customers choose the model that best suits their needs?

Panel:
- Caroline Fox,  Senior Catastrophe Management Professional, Guy Carpenter
- Tom Philp, Chief Executive Officer, Maximum Information
- Dr Oliver Wing, Chief Scientific Officer, Fathom
- Stefan Wunderlich, Chief Product Officer - Risk Data & Services, Swiss Re Corporate Solution

Continuing Professional Development
This InsTech Webinar is accredited by the Chartered Insurance Institute (CII). By watching, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this Webinar, you should be able to meet the following Learning Objectives:
- Explain the complexities and challenges involved in flood catastrophe modelling
- Summarise some of the different methodologies used to build global flood models and how these approaches can influence the results
- Identify how different models might be useful for different use cases

Know your models: an underwriter’s guide to flood modelling

Public speaking is a challenge many of us face, regardless of experience or background. But for women, this challenge is often compounded by the disproportionate representation at events and the unique barriers they encounter. If you've ever felt unsure about stepping into the spotlight—whether it's for a webinar, a presentation, or any public forum—you're not alone.

Join us for a special webinar where we’ll hear the stories of three women who have navigated these challenges. Our panel will delve into the specific obstacles women face in public speaking, discuss the importance of amplifying women’s voices at events, and share practical advice for building confidence and taking that bold first step. 

Key Topics:
- Current landscape: Opportunities available for women in events
- Identifying barriers: Why women may hesitate to present or speak publicly
- Overcoming challenges: Tips to build confidence and skills in public speaking 
- Leveraging existing resources: How to take advantage of current opportunities
- Supporting others: Ways to encourage and mentor other women in the field 

Speakers include: 
- Aisling Lavagna, Group Early Careers Lead, Howden
- Susi Ozkurt, Event Director, InsTech
- Nicola Chapman, Senior Partner & Chief Claims Officer,  Consilium (an Aventum Group)
- Stuart Gallagher, Global Client Executive, Liberty Specialty Markets

Continuing Professional Development

This InsTech Webinar is accredited by the Chartered Insurance Institute (CII). By watching, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this Webinar, you should be able to meet the following Learning Objectives:

- Identify the common barriers and challenges that may prevent women from participating in public speaking events
- Describe techniques to build confidence in public speaking and presentation skills
- Summarise ways to support and encourage women in their professional growth and public speaking endeavours

From audience to stage - realise your potential

Good data is at the heart of making accurate underwriting decisions. 

Although the quality of data available for underwriters has improved, insurers often have to deal with conflicting sources of data and navigating the multitude of companies supplying information.

How do you deal with uncertainty in your data? How do you know what data to use and when?

Join us and CoreLogic as we discuss:
- What sources of data and information are becoming available to insurers from new companies that were not available in the past
- Methods of best practice for using data for underwriting tasks
- Common pitfalls when dealing with lots of data from multiple sources

Webinar Speakers:
- Sachin Keshavan, Head of Modelling, SCOR 
- George Gallagher, Senior Leader - Principal: Climate Risk, Natural Hazard and Spatial, CoreLogic
- Moderated by Matthew Grant, CEO, InsTech

Unlocking the value of accurate property data

In 2023, flooding was the second largest driver of insured losses across the world. Providing accurate high-resolution flood models remains one of the most important yet complex jobs for natural catastrophe modellers.

But technological advancements are making this complicated flood data more and more accessible to insurers. JBA Risk Management has been providing insurers with global flood maps for over a decade.

Join us to explore the most important technological developments – including the use of artificial intelligence and heightened computing power – to see what this means for the insurance industry’s understanding of flood risk.

In this webinar we will discuss:
- The complexities of modelling flood risk
- How five key technological developments have shaped flood modelling
- What technology is likely to impact our understanding of flood risk in the future

Join us for a discussion with:
- Helen Smith, Director, JBA Risk Management
- Simon Waller, Executive Chair, JBA Risk Management

Moderated by Ali Smedley, Senior Research Analyst, InsTech

Continuing Professional Development
This InsTech Webinar is accredited by the Chartered Insurance Institute (CII). By watching, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this Webinar, you should be able to meet the following Learning Objectives:
- Describe the evolution of flood risk modelling and some of the technological advancements driving innovation
- Explain the role of artificial intelligence (AI) in enhancing flood risk modelling accuracy and efficiency
- Summarise future trends in flood risk technology and assess emerging technologies poised to impact the future of flood risk assessment

A decade of discovery: 5 key developments in flood risk modelling

As an insurtech - are you a collaborator or a disruptor? What are the difficulties 
vendors can experience when positioning their relationship with insurance companies?

Matthew Grant will be speaking to Rosina Smith at McKenzie Intelligence Services (MIS) on the findings from her recent MBA dissertation focusing on barriers to adopting insurtechs. 

Having transitioned from working in a large carrier as an insurer, to working within the insurtech sector, Rosina will discuss the strategies for insurtechs when considering better and seamless integration within insurer workflows.

In this Live Chat we will discuss:
- How MIS is working with insurers - reassessing approaches to the protection gap 
- The psychology of change - how best to integrate new products into established workflows 
- Collaboration vs disruption - where do you stand?

Join us for a live chat with:
- Rosina Smith, Chief Product Officer at MIS
- Moderated by Matthew Grant, CEO at InsTech

Innovation and the insurtech journey - are we there yet?

We are back in New York this June! Sign up for our next event now - https://www.instech.co/events/2024-an-insurance-odyssey-the-voyage-from-evolution-to-revolution/

Unstructured data - is this a challenge that will ever go away? Or can it be a challenge which insurers adapt to work in their favour…

InsTech has gathered three leading USA industry experts to candidly discuss what change in the industry looks like to them, specifically in the way unstructured data is handled and managed. 

We all know streamlining underwriting processes and optimizing data intake and routing will aid with precise risk pricing, but how are the US’s biggest carriers approaching the problem?

Hear from Tokio Marine HCC, Allianz Commercial, and Zurich North America about pocketed digitisation, implementing best practices, moving blame away from the brokers and how generative AI can serve to repurpose the underwriter’s time for the better.

Key talking points include:
- What are the current challenges underwriters are facing 
- How is technology addressing issues with efficiencies
- The dichotomy between late-career and early-career underwriters - what can be learnt from this
- Technology adoption is an evolution
- Is too much data the problem? 
- The ‘art and science’ of underwriting 

Panel Speakers:

- Patrick Gallic, VP Business Innovation, Tokio Marine HCC
- Georgeanna Munger, Global Head of MidCorp Casualty & Underwriting Practices, Allianz Commercial
- Brad Craner, Head of Underwriting Design & Operational Capabilities, US National Accounts, Zurich North America
- Hosted by Robin Merttens, InsTech

How USA Insurers are overcoming underwriting challenges in 2024

Is your data playing hide-and-seek?

Imagine this - you have an unexpected risk emerging from a submission - such as a property found in another country. Data you need may come through unstandardised information brokers send to underwriters, leading to delays through review processes. 

Don’t let your data control your workflow.

Matthew Grant will be speaking with Bas de Goei at Instabase about how the Instabase platform can help optimise data extraction. 

Key talking points include:
- How you can control your data and your workflow
- A live demo of the Instabase platform
- Looking at data as though through a human

Speakers:
-Bas de Goei, Insurance Leader, Instabase
-Hosted by Matthew Grant, CEO, InsTech

Right here, right now - finding the right data for you

What makes an insurer pick your underwriting workbench?

Matthew Grant talks to Bevis Tetlow (CEO) and Viren Kataria (Chief Product Officer) of Imaginera to explore how the company's underwriting platform, Orca is supporting reinsurers and speciality insurers. 

From former underwriter Bevis, find out how Imaginera’s platform decided to tackle the challenges insurers face by improving insights and reducing friction for underwriting teams.

Key talking points include:

- Why companies such as Inigo, Conduit Re, Tamesis DUAL and Fidelis chose to work with Imaginera
- What problems does the Orca underwriting platform solve 
- How does Orca help underwriting teams understand their client and broker relationships
- How the configurability of Orca caters for the diversity in requirements seen by different classes of business

‘Orca’ the underwriting platform for the modern underwriting team

Insurance customers care about sustainability. More and more homeowners are considering a company’s green credentials before choosing their insurance provider.

Alongside this shift towards sustainability, it is becoming increasingly expected that an insurer’s role extends beyond just providing coverage. Customers are looking for more proactive support - so how can insurers help?

Technology company Gamma and insurer AXA have partnered to offer ‘Go Green’: a platform that provides tailored home retrofit suggestions to improve sustainability and reduce energy costs.

Join us to learn how Gamma works with insurers to support sustainable decision-making among policyholders, as well as a demo of the platform in action.

In this Live Chat we will discuss:
- How property data can be used to put sustainability into practice
- The benefits AXA has seen from providing policyholders with ‘Go Green’
- Why initiatives like this will become increasingly important for insurers

Join us for a discussion with:
- Richard Garry, Chief Commercial Officer, Gamma
- Murray Nolan, Product Manager, AXA Ireland
- Moderated by Ali Smedley, Senior Research Analyst, InsTech

From analysis to action: supporting sustainable decisions in home insurance

If your data could speak, what would it say?

The insurance industry has a notorious problem with scattered data. Generative AI is making a new type of knowledge management possible, acting as a second brain for all your knowledge.

AI-powered knowledge management can help you find new value in your data by uncovering hidden insights you may not have been aware of.

In our upcoming live chat, we will be speaking with Christopher Payne, CEO and Co-founder of myReach - a platform that connects various sources of information and allows you to ask questions in natural language, helping you find insights tailored to your needs.

In this Live Chat, discover how you can engage in conversation with your knowledge.

In this Live Chat we will discuss:
- Managing knowledge - why organisation is key
- How generative AI can help become your second brain
- The companies and industries myReach is working with
- How InsTech has used myReach to create a knowledge hub

Join us for a live chat with:
- Christopher Payne, Founder & CEO, myReach
- Hosted by Matthew Grant, CEO, InsTech

Knowledge unlocked: how to use an AI second brain

For over a year, insurers and brokers have known that generative AI has high potential to change how they operate. Now that many pilot projects have been tried, what are the proven use cases? What can companies do to get a real return on investment from AI?

Join us for a live webinar with guests who have grappled with AI strategy at insurers and brokers.

We'll be joined by:
- Simon Pink, UK Head of Emerging Technology - QBE Ventures
- Oliver Mapp, Data Science Lead - Inver Re (Ardonagh Group)
- Andre du Preez, Curator of MillerLabs - Miller Insurance

Continuing Professional Development
This InsTech Webinar is accredited by the Chartered Insurance Institute (CII). By watching, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this Webinar, you should be able to meet the following Learning Objectives:
- Identify real-world use cases where generative AI has demonstrated a significant impact within the insurance industry
- Explain some of the ways to maximise return on investment from generative AI implementation in insurance operations
- Describe approaches to developing and implementing AI strategies specifically tailored for insurers and brokers

Generative AI - from experimentation to implementation

Two-thirds of underwriters say they can’t get all the data and information they need to make risk decisions quickly and efficiently*. (Re)insurers are increasingly looking to implement an underwriting workbench – a single place where underwriters can access all the tools, data and insights they need from submission to bind. But how do you choose which workbench is right for your company?

On 26 March, to coincide with the release of InsTech's latest report about the underwriting workbench landscape, we will be hosting a webinar to discuss implementation experiences and how insurers are using underwriter workbenches in 2024.

Download our latest report here: https://www.instech.co/knowledge-centre/from-data-to-decision-how-insurers-are-using-underwriter-workbenches-in-2024/

Speakers Include:
- Dani Katz, Co-Founder and Director - Optalitix
- Andy Moss, Co-Founder and CEO - Send
- John Bowers, CPO - AdvantageGo
- Hosted by Robin Merttens, Co-Founder - InsTech

Continuing Professional Development
This InsTech Webinar is accredited by the Chartered Insurance Institute (CII). By watching, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this Webinar, you should be able to meet the following Learning Objectives:
- Describe some of the challenges underwriters face when accessing data and making risk decisions
- Summarise the benefits of utilising an underwriting workbench for an insurance company
- Explain how to approach the adoption of underwriting workbenches within an organisation

From data to decision: how insurers are using underwriter workbenches in 2024

Across the commercial insurance market, lots of time is spent on core processes, such as searching for information across emails and documents, and not enough time on the job at hand. 

This not only affects productivity but also harms morale. With insurers spending up to 40% of their time on admin tasks, it often leads to frustration.

For InsTech’s first Live Chat, join us for a fireside conversation between two insurance industry and wellbeing experts as they discuss how legacy systems and employee morale go hand-in-hand and what the industry can do in the future to change. 

In this Live Chat we will discuss:

- The hidden costs of legacy systems.
- Personal development – how can technology help insurers and brokers get the information they need more quickly and feel better about their work
- in data – what is the mission in insurance?

Join us for a live chat with:

- Ingrid Woodward, Holistic Wellbeing Consultant, Ingrid Woodward Consulting
- Ben Platts, VP Insurance & Solution Consulting, Insurants (powered by AntWorks)

Moderated by Henry Gale, Research and Insights Manager, InsTech

Drowning in documents: how to make working in insurance more rewarding

Women face unique challenges and obstacles in building their careers in insurance. A recent study has found that women make up less than 7% of CEOs in the UK insurance industry.

This International Women’s Day (Friday 8th March), we are bringing together four women working across insurance to discuss the stories behind their career growth, the various challenges they had to overcome and key insights into what they wish they had known earlier. 

The discussion will touch on ways the insurance sector can champion inclusivity, tackling issues with imposter syndrome in male-dominated spaces and how women can succeed in developing a successful career.

Join our expert insurance panel in an intimate and open conversation about being a woman in the industry:

- Ali Smedley, Senior Research Analyst, InsTech
- Jessica Farrow, Senior Client Underwriter, Vice President, Market Units P&C Reinsurance, Swiss Re
- Lauren Stables, Head of Digital Trading, Aurora
- Moderated by Mandy Hunt, Underwriting Community Board, Chartered Insurance Institute

Continuing Professional Development (CPD)
This InsTech Webinar is accredited by the Chartered Insurance Institute (CII). By watching, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this Webinar, you should be able to meet the following Learning Objectives:
- Acquire strategies to identify and address impostor syndrome, building resilience to overcome barriers in the insurance industry
- Describe methods for effective communication techniques that enable the articulation of ideas with confidence and clarity in both formal and informal settings
- Identify skills to proactively engage in self-advocacy, empowering individuals to reach out for opportunities and build professional networks

Women Taking the Stage: Building Confidence to Shine

Whether in the US, the UK or anywhere in the world underwriters are overwhelmed by information and undermined by fragmented systems and processes. Too much time is spent on manually reviewing submissions that are hard to price accurately. Systems and workflows that enable rapid, accurate decisions are key to growing premiums and underwriting more profitably. In advance of our event in New York on 14th March we're exploring best practices from leading underwriters. Wherever you are in the world - how do you select the right tools to get the job done?

Join InsTech and guests as we discuss what insurers are doing to:

- Reduce time spent on admin and more time on risks that are in appetite
- Win more business by returning quotes to brokers quicker
- Identify and analyse the data you need to price risk accurately 
- How different tools can fit together to help you make decisions in half the time

Panel:

- Jonathan Wong, VP Underwriting, Arch Capital Group
- Zaheer Hooda, Head of North America, Cytora
- Richard Gunn, CRO, hyperexponential
- Moderated by Matthew Grant, InsTech

Continuing Professional Development (CPD)
This InsTech Webinar is accredited by the Chartered Insurance Institute (CII). By watching, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this Webinar, you should be able to meet the following Learning Objectives:
- Identify some of the strategies or tools that can streamline underwriting processes
- Describe how the implementation of the tools or systems discussed can lead to a reduction in the time taken to assess risk
- Explain how a combination of different tools can be employed to gather and analyse data efficiently, resulting in more accurate decision-making

Overcoming data overload: the tools underwriters need to get the job done

2023 has seen political violence events across the world, including wars between Russia and Ukraine and between Israel and Hamas. These events have solidified geopolitical risk as a top concern for the insurance and risk management communities.

Understanding political violence is complex and requires granular data to get a true picture of any event as it unfolds; from what weapons were used to the motivation of a protest. This information can also be used to create a view of future risk - but where can you access these insights?

In this Webinar, InsTech’s Matthew Grant will be joined by S&P Global Market Intelligence:
- Paul McGrath, Product Director for 'Foresight'
- Hugo Foster, Associate Director, Open-source Intelligence

The discussion will cover how S&P Global Market Intelligence gathers and presents security incident intelligence and how organisations can use this data to better understand future risk.

Continuing Professional Development (CPD)
This InsTech Webinar is accredited by the Chartered Insurance Institute (CII). By watching, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this Webinar, you should be able to meet the following Learning Objectives:
- Describe past examples of how political violence has affected different industries and operations
- Articulate the benefits of using a variety of data points to understand war, crime and terrorism events
- Explain how intelligence on political violence events can be used to create a view of future risk exposure

Visualising political violence risk - use event intel to understand exposure

Continuing to improve the quality in the settlement of claims is a major focus for insurers, the supply chain and supporting technology providers. Property claims are amongst the most complex claims instigating a more emotive customer experience. With many different parties involved, multi-tiered supply chains and a broad range of events to be covered, delivering quality requires collaboration as well as innovative and effective technology.  Successful applications of new digital technology are starting to deliver dramatic improvements in property claims management. Join us as we look under the covers to explore examples of value being delivered to major insurers today in this space. 

Hosted by Matthew Grant, Partner at InsTech London, the speakers include: 

Richard Forsyth, Senior Sales Director, UK & Northern Europe, SightCall
Michael Porter, Senior Vice President International, CoreLogic Protect
Ian Marsh, Head of Property Claims, SAGA Group (AICL)

The Learning Objectives for this event are:
- List examples of successful technology applications improving the property claims experience for customers
- Describe how parties operating in the property claims space can improve their claims settlement quality through effective collaboration
- Articulate why improving quality of customer experience in property claims management is a priority for many insurers

Collaborating in Claims to Deliver Quality Digital Customer Experience

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Collaborating in Claims to Deliver Quality Digital Customer Experience

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