Collaborating in Claims to Deliver Quality Digital Customer Experience

Presented by

Matthew Grant, Richard Forsyth, Michael Porter, Ian Marsh

About this talk

Continuing to improve the quality in the settlement of claims is a major focus for insurers, the supply chain and supporting technology providers. Property claims are amongst the most complex claims instigating a more emotive customer experience. With many different parties involved, multi-tiered supply chains and a broad range of events to be covered, delivering quality requires collaboration as well as innovative and effective technology. Successful applications of new digital technology are starting to deliver dramatic improvements in property claims management. Join us as we look under the covers to explore examples of value being delivered to major insurers today in this space. Hosted by Matthew Grant, Partner at InsTech London, the speakers include: Richard Forsyth, Senior Sales Director, UK & Northern Europe, SightCall Michael Porter, Senior Vice President International, CoreLogic Protect Ian Marsh, Head of Property Claims, SAGA Group (AICL) The Learning Objectives for this event are: - List examples of successful technology applications improving the property claims experience for customers - Describe how parties operating in the property claims space can improve their claims settlement quality through effective collaboration - Articulate why improving quality of customer experience in property claims management is a priority for many insurers
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