Delivering a quality service to the enterprise

While IT Service Management may be a key enabler of digital transformation and modernising efforts, it is not immune to the growing pains that a rapidly scaling organisation can be subject to. Spiralling user numbers and increasingly complex processes are only some of the challenges getting in the way of delivering quality service across your organisation. Automation is certainly one solution to streamlining processes and improving productivity but it's not always the right solution - there are other ways. In this talk, Richard and Phill will take you on an agile and iterative journey across people, processes and tools - examining how you can maintain delivering high-quality service even as you scale. They'll pay close attention to the ITSM specific challenges some of our biggest and most complex clients have faced, and provide the solutions that took their service desk solutions to the next level.