In the World of Digital Banking, Customer Retention is Key

Presented by

Germain Bahri, Fidor Bank; Vipin Vishwanathan, IBS; Bernardo Oliveira, Temenos

About this talk

While banks have been successful in some of their customer retention strategies, there are market-centric challenges that they must consider: *Open banking regulation *Discovering what your customer wants *What your customers love about your competition *Macro-economic challenges *Shorter customer lifetime value

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Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. We have a relentless focus on innovation and consistently reinvest 20% of our revenues into R&D, the highest in banking software. We have the largest and most dynamic global community of banks, FinTechs, developers and partners in the industry and together we make banking better.