Name: COVID-19 and the acceleration of a need for total digital customer experience
Start: 2020-05-19T09:00:00Z
End: 2020-05-19T09:00:59.000Z
Location: BrightTALK
Rating: 4.67

Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance.

We have a relentless focus on innovation and consistently reinvest 20% of our revenues into R&D, the highest in banking software.

We have the largest and most dynamic global community of banks, FinTechs, developers and partners in the industry and together we make banking better.

Exchange Traded Funds (ETFs) are the fastest growing rules-based investment around the world, with some healthy competition amongst asset managers to top the tables as lead issuer. But one of the industry’s biggest challenges is making sure that, whilst passive investments deliver for the end investor, they don’t cost the asset manager to serve.

To explore this topic, we caught up with industry expert Nerina Visser, Director & Co-owner at etfSA Portfolio Management Company, to find out how the ETF industry has been performing the last 2 years, what market changes have impacted the way investors engage with asset managers and how a fresh perspective on ETF administration can benefit asset managers and investors, whilst keeping the regulators happy.

Don’t miss the opportunity to gain insight in to how the industry is evolving, as well as hear Nerina’s predictions and wishes for a competitive, healthy and growing ETF future.

ETFs: The Good, The Bad, The Opportunity

Join our exclusive webinar for valuable insights on cloud banking and the opportunities and advantages it creates for new business models and ESG principles.

Panellists include Patrice Amann, EMEA Business Lead, Worldwide Financial Services at Microsoft; Will Wright, COO at Santander International; Vlad Lounegov, CEO and Co-founder at Mbanq and Andrew Reeves, Managing Director, SaaS Business Office, Temenos.

Santander, Microsoft, Mbanq and Temenos on Cloud Banking

Deloitte, Salesforce und Temenos sprechen über Fallstudien, um die verschiedenen Blickwinkel zum Thema Kundenzentrierung (Customer Centricity) aufzuzeigen. Was ist den Kunden wichtig, Wie können bestimmte Systeme und Prozesse helfen und wie können Banken diese sinnvoll nutzen?

Banking Heute: Muss Sich Customer Experience Zu Customer Centricity Entwickeln?

The pandemic significantly altered the priorities of retail banks, as they had to adjust to digital-only delivery of services, a remote work environment, and an acceleration of digital banking transformation. Learn how to adjust to these shifts in trends and priorities with Brian Abele, Senior Vice President, Product Management at Temenos and Jim Marous, co-publisher of The Financial Brand. Topics covered include:
- What are the trends that retail bankers can’t ignore in 2021 and beyond?
- Where should organizations start their digital banking transformation journey?
- How can financial institutions catch up to consumer experience expectations?
- Are industry Changemakers building, buying or partnering in order to challenge the boundaries of digital banking success?

Top 5 Retail Banking Trends and Priorities in 2021

When COVID-19 brought on the second major economic crisis of the 2000’s, many credit unions faced an entirely new set of challenges to meet the needs of their members. The economic crisis brought on by COVID was sudden, impacting tens of millions of Americans with almost no warning.

Was your credit union positioned to respond to this unprecedented challenge? Is it better positioned now?

Join this interactive webcast for lessons learned from NASA Federal Credit Union about how investing in digital banking solutions and omni-channel communications platforms can facilitate member communication and self-service. Learn how to proactively communicate and provide a consistent and supportive message to members who have profound questions and concerns about their finances.

Experts will share advice about how to deliver a consistently compassionate member experience – and insights about why it is the future of collections, even after COVID. They will also discuss:

- What a “compassionate” collection philosophy looks like versus “traditional” collections.
- The role of technology in delivering this messaging consistently throughout all of your member experience channels.
- The importance of standardizing processes to overcome the disruption in your operations.
- How to become more proactive in identifying accounts that analytics tell you will probably become delinquent – and communicating before the account becomes delinquent.
- How to significantly improve member self-service, including the ability to work out payment holidays and payment plans, using analytics to drive these offers.

Why Compassion in Collections Won't End After COVID

Developing a successful onboarding experience can seem daunting but it doesn't have to be. In this webinar, we will take you through 10 of the most important practices to follow when designing and improving your digital banking sales journeys, and how to successfully deliver a customer experience with minimum disruption.

Join our speakers Derek Corcoran, Chief Experience Officer at Temenos, and Javier Hermida, Head of Digital, MEA at Temenos, as they take a deep dive into how we have helped financial institutions create outstanding customer onboarding experiences.

Temenos LevelUp:10 Tips for a Highly Effective Onboarding Experience Webinar

Join us to learn more about what is driving change in the Egyptian market, and how Temenos will help you to modernize your digital payments capabilities to successfully address these changes.

Payments Modernization Webinar Egypt

What happens when business lines and IT come together with synergy to accelerate innovation? Growth is the answer. 

Bank customers want to know what drives the decisions banks make when it comes to their business or personal finances and regulators are increasing calling for explainability, too. Temenos AI ensures personalized, contextualized products and services that speak to the current needs of your customers. 

In this session, hear from Canadian Western Bank, as they discuss:
-  How they are changing the landscape of digital banking with human augmented AI 
-  How they are creating value for their SME customers as a partner, not just a bank

Driving Innovation for Growth with AI

Comerica’s tag line is “raise your expectations” and raise them they have. Hear a story of continuous renovation as Kristy Brandon, SVP eBanking, and Mahesh Venkatachalam, VP Retail Digital Channels, describe how the bank reinvented their digital onboarding experience earlier this year with Temenos Infinity. 

Since the launch, the team has acted with increased speed and agility – bringing to market a new product each month. 

In this session you will learn:
-  Why they feel building on a strong technology platform is critical to their success
-  What’s next for their digital journey

Raise Your Expectations: A Journey of Digital Onboarding and Agility

Varo Bank is re-imagining personal banking. Launched in 2018, Varo is the first consumer fintech granted a national bank charter in the US. 

Its mission is to improve the financial lives of its customers with a unique range of high-yield savings accounts, spend tracking and cashflow. Varo provides innovative digital banking services to 180 million Americans currently underserved by the traditional system.

Listen in as Colin Walsh, Founder and CEO, Varo talks with Alexa Guenoun, President of the Americas & Global Head of Partners, Temenos.

The Future of Digital Banking Featuring Varo

Competition in banking is more intense than ever. But how do you win the battle for customers?

Hear from Kristy Brandon, SVP, Ebanking, Comerica on how one of the US’ largest banks is using advanced cloud-native technology to raise the bar in customer experience. Learn from industry pioneer Jason Bates – who has co-founded challenger consultancy 11:FS, as well as the challenger banks Monzo and Starling. And get insights from Temenos’ Chief Experience Officer Derek Corcoran on how digital banking technology solutions enables banks to deliver compelling, simple and personalized experiences to their customers. 

The speakers will also discuss the latest report from The Economist and Temenos – “Customer Experience, learning from online personal finance conversations”. This report provides machine-learning analysis of 10 million personal finance conversations over seven years. It sheds new light on where challenger and established banks are leading in customers’ eyes, as well as how open banking has broadened the field in financial services.

Register today for this webinar, and get expert advice and invaluable insight on delivering the best customer experience in banking.

Comerica, 11:FS and Temenos on Customer experience

In banking, on average over 70% of prospects who start applying for a checking account drop out before they finish the process.
  
Temenos Infinity offers a next generation experience for account opening, allowing financial institutions to add new accounts in just 90 seconds. Watch the presentation to see this functionality in action. 

Join Derek Corcoran, SVP Business Solutions Group, as he discusses: 
-  The technology that powers this incredible innovation.
-  How you can increase your conversion rates by making it easy for your customers to do business with you

Digital Account Opening in 90 Seconds

J.D. Power and Temenos return with newly sourced data to compare and understand how this ongoing pandemic continues to affect the financial health of consumers and, ultimately, their behaviors.

Listen in as Bob Neuhaus, Vice President, Global Financial Services of J.D. Power shares consumers perspectives on how their financial institutions have shown concern for their financial situation during the COVID-19 crisis.

Get insights into:
- New challenges customers are experiencing as a result of the pandemic and how they perceive the bank's role in serving the needs of those challenges
- Prioritizing opportunities to improve customer service and address consumer needs
- Mid-size advantages and vulnerabilities and thoughts on the future moving forward

This webinar is ideal for any financial institution leader looking to help address timely customer challenges, improve communication and grow customer loyalty.

The Impact of COVID-19 on Retail Banking

How do you ensure your IT spend is driving growth and innovation and not just keeping the lights on? To answer this question and more, we are pleased to invite you to join an exclusive webinar with our panel of C-suite business leaders from market-leading banks such as ANSA Merchant Bank, Bank Julius Baer Europe and Canadian Western Bank.

In this interactive panel discussion, we will discuss how the Temenos Value Benchmark (TVB) helps our clients understand, accelerate and optimize the tangible business value created by their investment in IT. You will also hear from our panellists on specific insights from the benchmark that helped with their business agenda, recommendations to peers on how to leverage the TVB and the role of IT in driving the CEO agenda.

You can find more information on the Temenos Value Benchmark here: https://www.temenos.com/community/temenos-value-benchmark-program/

LevelUP Webinar: Accelerate business value with the Temenos Value Benchmark

Financial institutions can no longer count on face-to-face interactions to drive growth, especially in deposit account opening. Digital banking strategies now must stretch to become explicit business generators that include exceptional experiences from service to new account sales. Listen in as our experts discuss:

- Best practices for account onboarding, including how Sterling National Bank went from being a traditionally commercial-focused institution to launching a digital direct bank with consumer account opening– generating $290 million in new deposits in the first two months
- How to turn digital onboarding into demand generation and real revenue in a socially distant world
- Five ways to “stress test” your current onboarding experience and make small, but impactful, improvements to enhance the customer experience

This webinar is ideal for any financial institution employee looking to grow deposits and use digital account onboarding to build future demand and loyalty.

The Welcoming Bank in a World of Social Distancing: New Account Processes

Bank of the Future Forum is an engaging and open forum where Banks, FIs, Regulators and Global Fintech’s will gather together to network, share experiences, exchange insights and industry information and discuss practical steps banks of the future need to take to maximize the potential from investment in Temenos products and NdcTech services. It is a unique opportunity to initiate, develop and maintain lasting business relationships.

Temenos “Bank of the Future Forum 2020 Online

In the current environment, new challenges are being presented to mid-size banks. Your competitive edge related to personal, friendly and often branch-based service is being contested as customer satisfaction continues to become synonymous with digital satisfaction. Meanwhile, it is also increasingly difficult to compete with the tech budgets and resources your megabank counterparts have access to.

​But growth is possible. You can redefine your edge. Watch this on-demand web seminar with Jim Marous, co-publisher of The Financial Brand, host of the Banking Transformed podcast and owner/CEO of the Digital Banking Report and Derek Corcoran, Temenos Chief Experience Officer, where they addressed:

​- The new definition of convenience and customer satisfaction that is not driven by size of organization
- How to leverage both traditional and non-traditional advantages (and perceived disadvantages) to define your purpose and niche market
- How to leverage data and advanced analytics on a mid-size bank budget

Mid-Size Banks: Reframe the Digital Growth Game

Join Temenos and Amazon Web Services as we take you through specific requirements of banking in the cloud, requirements and we'll discuss some examples of financial organisations that have successfully adopted a cloud strategy. You'll have the opportunity to engage our experts in a live Q&A session. 
Register and attend!

Africa Digital Leaders Webinar: The imminent need for cloud banking in Africa

Due to the current COVID-19 pandemic, there has never been a better time to digitize your bank to get access to, serve new and existing customers, and automate processes. In this webinar, our digital banking and customer experience experts will examine in depth what it really means to be digital in the current climate, look at the challenges and opportunities being faced, and will provide practical solutions and insights into how to transform your digital processes.


We have transformed this quarterly exclusive physical event into a webinar event, and are delighted to be able to expand it to a wider African audience.

COVID-19 and the acceleration of a need for total digital customer experience

Digital Banking

banking

Customer Experience

front office

digitisation

Opportunity

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Information Technology

Get powerful finance insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge that will help you to determine which financial factors build or erode value in your organization.

Finance

Get powerful banking and treasury insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on hot topics such as digital banking, payments disruption and non-bank competition. Learn how the latest treasury management strategies are helping to mitigate operational, financial and reputational risk.

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COVID-19 and the acceleration of a need for total digital customer experience

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