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COVID-19 and the acceleration of a need for total digital customer experience

Due to the current COVID-19 pandemic, there has never been a better time to digitize your bank to get access to, serve new and existing customers, and automate processes. In this webinar, our digital banking and customer experience experts will examine in depth what it really means to be digital in the current climate, look at the challenges and opportunities being faced, and will provide practical solutions and insights into how to transform your digital processes.

We have transformed this quarterly exclusive physical event into a webinar event, and are delighted to be able to expand it to a wider African audience.
Recorded May 19 2020 60 mins
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Presented by
Varun Khanna, Strategic Business Development, Temenos
Presentation preview: COVID-19 and the acceleration of a need for total digital customer experience
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  • Top 5 Retail Banking Trends and Priorities in 2021 Recorded: Apr 9 2021 62 mins
    Jim Marous, The Financial Brand | Brian Abele, Temenos
    The pandemic significantly altered the priorities of retail banks, as they had to adjust to digital-only delivery of services, a remote work environment, and an acceleration of digital banking transformation. Learn how to adjust to these shifts in trends and priorities with Brian Abele, Senior Vice President, Product Management at Temenos and Jim Marous, co-publisher of The Financial Brand. Topics covered include:
    - What are the trends that retail bankers can’t ignore in 2021 and beyond?
    - Where should organizations start their digital banking transformation journey?
    - How can financial institutions catch up to consumer experience expectations?
    - Are industry Changemakers building, buying or partnering in order to challenge the boundaries of digital banking success?
  • Why Compassion in Collections Won't End After COVID Recorded: Apr 8 2021 62 mins
    Robert Keil, NASA Federal Credit Union | Darryl Knop, FICO | Kris Frantzen, Temenos
    When COVID-19 brought on the second major economic crisis of the 2000’s, many credit unions faced an entirely new set of challenges to meet the needs of their members. The economic crisis brought on by COVID was sudden, impacting tens of millions of Americans with almost no warning.

    Was your credit union positioned to respond to this unprecedented challenge? Is it better positioned now?

    Join this interactive webcast for lessons learned from NASA Federal Credit Union about how investing in digital banking solutions and omni-channel communications platforms can facilitate member communication and self-service. Learn how to proactively communicate and provide a consistent and supportive message to members who have profound questions and concerns about their finances.

    Experts will share advice about how to deliver a consistently compassionate member experience – and insights about why it is the future of collections, even after COVID. They will also discuss:

    - What a “compassionate” collection philosophy looks like versus “traditional” collections.
    - The role of technology in delivering this messaging consistently throughout all of your member experience channels.
    - The importance of standardizing processes to overcome the disruption in your operations.
    - How to become more proactive in identifying accounts that analytics tell you will probably become delinquent – and communicating before the account becomes delinquent.
    - How to significantly improve member self-service, including the ability to work out payment holidays and payment plans, using analytics to drive these offers.
  • Temenos LevelUp:10 Tips for a Highly Effective Onboarding Experience Webinar Recorded: Mar 18 2021 43 mins
    Derek Corcoran, Chief Experience Officer at Temenos; Javier Hermida, Head of Digital, MEA at Temenos
    Developing a successful onboarding experience can seem daunting but it doesn't have to be. In this webinar, we will take you through 10 of the most important practices to follow when designing and improving your digital banking sales journeys, and how to successfully deliver a customer experience with minimum disruption.

    Join our speakers Derek Corcoran, Chief Experience Officer at Temenos, and Javier Hermida, Head of Digital, MEA at Temenos, as they take a deep dive into how we have helped financial institutions create outstanding customer onboarding experiences.
  • Payments Modernization Webinar Egypt Recorded: Mar 10 2021 55 mins
    Mick Fennell - Business Line Director, Payments - Temenos/ Mahmoud Nayfeh - Senior Consultant, Temenos
    Join us to learn more about what is driving change in the Egyptian market, and how Temenos will help you to modernize your digital payments capabilities to successfully address these changes.
  • Driving Innovation for Growth with AI Recorded: Dec 29 2020 20 mins
    Azfar Karimuddin, Canadian Western Bank | Jeff Wright, Canadian Western Bank | Brian Abele, Temenos
    What happens when business lines and IT come together with synergy to accelerate innovation? Growth is the answer.

    Bank customers want to know what drives the decisions banks make when it comes to their business or personal finances and regulators are increasing calling for explainability, too. Temenos AI ensures personalized, contextualized products and services that speak to the current needs of your customers.

    In this session, hear from Canadian Western Bank, as they discuss:
    - How they are changing the landscape of digital banking with human augmented AI
    - How they are creating value for their SME customers as a partner, not just a bank
  • Raise Your Expectations: A Journey of Digital Onboarding and Agility Recorded: Dec 22 2020 23 mins
    Kristy Brandon, SVP eBanking, Comerica | Mahesh Venkatachalam, VP Retail Digital Channels, Comerica | Brian Abele, Temenos
    Comerica’s tag line is “raise your expectations” and raise them they have. Hear a story of continuous renovation as Kristy Brandon, SVP eBanking, and Mahesh Venkatachalam, VP Retail Digital Channels, describe how the bank reinvented their digital onboarding experience earlier this year with Temenos Infinity.

    Since the launch, the team has acted with increased speed and agility – bringing to market a new product each month.

    In this session you will learn:
    - Why they feel building on a strong technology platform is critical to their success
    - What’s next for their digital journey
  • The Future of Digital Banking Featuring Varo Recorded: Dec 17 2020 19 mins
    Colin Walsh, Founder and CEO, Varo Bank | Alexa Guenoun, President of the Americas and Global Head of Partners, Temenos
    Varo Bank is re-imagining personal banking. Launched in 2018, Varo is the first consumer fintech granted a national bank charter in the US.

    Its mission is to improve the financial lives of its customers with a unique range of high-yield savings accounts, spend tracking and cashflow. Varo provides innovative digital banking services to 180 million Americans currently underserved by the traditional system.

    Listen in as Colin Walsh, Founder and CEO, Varo talks with Alexa Guenoun, President of the Americas & Global Head of Partners, Temenos.
  • Comerica, 11:FS and Temenos on Customer experience Recorded: Dec 15 2020 58 mins
    Kristy Brandon (Comerica), Jason Bates (11:FS) and Derek Corcoran (Temenos)
    Competition in banking is more intense than ever. But how do you win the battle for customers?

    Hear from Kristy Brandon, SVP, Ebanking, Comerica on how one of the US’ largest banks is using advanced cloud-native technology to raise the bar in customer experience. Learn from industry pioneer Jason Bates – who has co-founded challenger consultancy 11:FS, as well as the challenger banks Monzo and Starling. And get insights from Temenos’ Chief Experience Officer Derek Corcoran on how digital banking technology solutions enables banks to deliver compelling, simple and personalized experiences to their customers.

    The speakers will also discuss the latest report from The Economist and Temenos – “Customer Experience, learning from online personal finance conversations”. This report provides machine-learning analysis of 10 million personal finance conversations over seven years. It sheds new light on where challenger and established banks are leading in customers’ eyes, as well as how open banking has broadened the field in financial services.

    Register today for this webinar, and get expert advice and invaluable insight on delivering the best customer experience in banking.
  • Digital Account Opening in 90 Seconds Recorded: Dec 9 2020 10 mins
    Derek Corcoran, SVP Business Solutions Group, Temenos
    In banking, on average over 70% of prospects who start applying for a checking account drop out before they finish the process.

    Temenos Infinity offers a next generation experience for account opening, allowing financial institutions to add new accounts in just 90 seconds. Watch the presentation to see this functionality in action.

    Join Derek Corcoran, SVP Business Solutions Group, as he discusses:
    - The technology that powers this incredible innovation.
    - How you can increase your conversion rates by making it easy for your customers to do business with you
  • The Impact of COVID-19 on Retail Banking Recorded: Dec 3 2020 16 mins
    Bob Neuhaus, Vice President, Financial Services, J.D. Power
    J.D. Power and Temenos return with newly sourced data to compare and understand how this ongoing pandemic continues to affect the financial health of consumers and, ultimately, their behaviors.

    Listen in as Bob Neuhaus, Vice President, Global Financial Services of J.D. Power shares consumers perspectives on how their financial institutions have shown concern for their financial situation during the COVID-19 crisis.

    Get insights into:
    - New challenges customers are experiencing as a result of the pandemic and how they perceive the bank's role in serving the needs of those challenges
    - Prioritizing opportunities to improve customer service and address consumer needs
    - Mid-size advantages and vulnerabilities and thoughts on the future moving forward

    This webinar is ideal for any financial institution leader looking to help address timely customer challenges, improve communication and grow customer loyalty.
  • LevelUP Webinar: Accelerate business value with the Temenos Value Benchmark Recorded: Dec 1 2020 43 mins
    Kanika Hope, Gregory N. Hill, Thomas Fehr, Jeff Wright, Azfar Karimuddin
    How do you ensure your IT spend is driving growth and innovation and not just keeping the lights on? To answer this question and more, we are pleased to invite you to join an exclusive webinar with our panel of C-suite business leaders from market-leading banks such as ANSA Merchant Bank, Bank Julius Baer Europe and Canadian Western Bank.

    In this interactive panel discussion, we will discuss how the Temenos Value Benchmark (TVB) helps our clients understand, accelerate and optimize the tangible business value created by their investment in IT. You will also hear from our panellists on specific insights from the benchmark that helped with their business agenda, recommendations to peers on how to leverage the TVB and the role of IT in driving the CEO agenda.

    You can find more information on the Temenos Value Benchmark here: https://www.temenos.com/community/temenos-value-benchmark-program/
  • The Welcoming Bank in a World of Social Distancing: New Account Processes Recorded: Nov 17 2020 59 mins
    Sam Kilmer, Cornerstone Advisors | Dave Thomas, Sterling National Bank | Derek Corcoran, Temenos
    Financial institutions can no longer count on face-to-face interactions to drive growth, especially in deposit account opening. Digital banking strategies now must stretch to become explicit business generators that include exceptional experiences from service to new account sales. Listen in as our experts discuss:

    - Best practices for account onboarding, including how Sterling National Bank went from being a traditionally commercial-focused institution to launching a digital direct bank with consumer account opening– generating $290 million in new deposits in the first two months
    - How to turn digital onboarding into demand generation and real revenue in a socially distant world
    - Five ways to “stress test” your current onboarding experience and make small, but impactful, improvements to enhance the customer experience

    This webinar is ideal for any financial institution employee looking to grow deposits and use digital account onboarding to build future demand and loyalty.
  • Temenos “Bank of the Future Forum 2020 Online Recorded: Nov 17 2020 108 mins
    Temenos & NDC Tech Experts
    Bank of the Future Forum is an engaging and open forum where Banks, FIs, Regulators and Global Fintech’s will gather together to network, share experiences, exchange insights and industry information and discuss practical steps banks of the future need to take to maximize the potential from investment in Temenos products and NdcTech services. It is a unique opportunity to initiate, develop and maintain lasting business relationships.
  • Mid-Size Banks: Reframe the Digital Growth Game Recorded: Nov 12 2020 61 mins
    Jim Marous, The Financial Brand | Derek Corcoran, Temenos
    In the current environment, new challenges are being presented to mid-size banks. Your competitive edge related to personal, friendly and often branch-based service is being contested as customer satisfaction continues to become synonymous with digital satisfaction. Meanwhile, it is also increasingly difficult to compete with the tech budgets and resources your megabank counterparts have access to.

    ​But growth is possible. You can redefine your edge. Watch this on-demand web seminar with Jim Marous, co-publisher of The Financial Brand, host of the Banking Transformed podcast and owner/CEO of the Digital Banking Report and Derek Corcoran, Temenos Chief Experience Officer, where they addressed:

    ​- The new definition of convenience and customer satisfaction that is not driven by size of organization
    - How to leverage both traditional and non-traditional advantages (and perceived disadvantages) to define your purpose and niche market
    - How to leverage data and advanced analytics on a mid-size bank budget
  • Africa Digital Leaders Webinar: The imminent need for cloud banking in Africa Recorded: Nov 12 2020 59 mins
    Joseph Mutua, Solutions Architect, AWS; Joaquin De Valenzuela Muley, Business Line Director- Infinity, Temenos
    Join Temenos and Amazon Web Services as we take you through specific requirements of banking in the cloud, requirements and we'll discuss some examples of financial organisations that have successfully adopted a cloud strategy. You'll have the opportunity to engage our experts in a live Q&A session.
    Register and attend!
  • Temenos Digital Transformation Webinar, Egypt Recorded: Nov 11 2020 96 mins
    Fadi Yazbeck, Temenos / Sheeraz Junejo, Temenos/ Mathieu Charles, Temenos/ Skander Matoussi, EY
    The Temenos digital transformation webinar will discuss how banks in Egypt can profit by fully embracing digital technology.
  • LevelUp: Creating the future of digital banking with Temenos & Capgemini Recorded: Oct 21 2020 57 mins
    Christos Panagopoulos - Temenos/ Carlos Salta - Capgemini /John Conlon- Capgemini Middle East
    As the focus on customer experiences increase, the pressure on retail banks in the region to transform grows. In addition, the pandemic has accelerated digital interaction between consumers and their banks, which means that banks need to evolve into platform-based models and transform their core to stay competitive.

    In this webinar our industry experts will discuss:
    Local market challenges
    How a FinTech eco-system can provide you a strong platform
    How Temenos and Capgemini can provide practical solutions to tackle these challenges
  • Cloud Banking Solutions for the Middle East and Africa webinar Recorded: Oct 14 2020 59 mins
    Ross Mallace- Temenos, Zeid Chamma- Google Cloud
    The financial services industry has seen extreme disruption in 2020, with closed bank branches and limited in-person assistance for customers. It is now more important than ever to digitally transform so that you have the ability to scale as needed to maintain business continuity, the agility to meet growing digital banking needs, and the flexibility to transform on your own terms with unified management across hybrid cloud and multi-clouds. In this virtual event, Temenos and Google Cloud experts will discuss key use cases and solutions to help you future-proof your cloud strategy.

    Please note: For the purposes of this event, all provided details will be shared between Temenos and Google
  • Temenos and Flowe in conversation: Innovating for humanity and sustainability Recorded: Oct 8 2020 30 mins
    Kam Chana & Ivan Mazzoleni
    Ivan Mazzoleni, CEO of Flowe, the environmentally friendly digital bank and Kam Chana, Product Innovation Director at Temenos, discuss how advanced cloud technology can help in building a purpose-driven, sustainable, digital bank. Ivan and Kam share their insights on creating a hyper-efficient and innovation-driven business model that delivers more value and empowers people to improve their financial health.
  • Scaling Digital Banking Channels for Growth – Securely Recorded: Oct 6 2020 61 mins
    Peter DeMars, CFE UMB Bank | Adam Miller, Temenos | Matt Johnson, TransUnion
    Build trust, grow revenue and mitigate risk with the rise in digital transactions.

    Consumers expect seamless and safe transactions through digital channels, and will seek out organizations that will meet their needs. With the recent COVID-19 pandemic, the shift to digital channels has been leaving many organizations scrambling to keep up. Financial institutions must now adapt their services to scale in digital channels to better serve their customers, yet the struggle of how to provide a secure yet seamless experience still remains.

    At least 1 in 5 U.S. consumers polled by TransUnion have already been targeted by phishing and other economic environment COVID-19-related digital scams, while a 14% increase in risky financial services transactions has been observed by TransUnion.

    Fortunately you can optimize your digital channels, grow revenue and mitigate your risk while providing an engaging experience. Please join Peter DeMars, CFE UMB Bank, Adam Miller, Director - CX practice from Temenos, and Matt Johnson from TransUnion (formerly iovation) as they discuss:

    ● How to manage the rise in digital transactions, and turn it into an channel for growth

    ● How to proactively address increasing and changing fraud such as such as account takeover, phishing and first party fraud

    ● How you can streamline decisioning and risk management to secure trust with device intelligence, real-time identity data checks

    ● Discover actionable strategies for success in the post COVID-19 environment
The World's #1 Banking Software
Temenos AG (SIX: TEMN) is the world’s leader in banking software, partnering with credit unions and other financial institutions to transform their business and stay ahead of a changing marketplace. Over 1,300 organizations in North America rely on Temenos software to manage their onboarding, origination, service, collection, core banking and compliance. For more information, please visit www.temenos.com.

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  • Title: COVID-19 and the acceleration of a need for total digital customer experience
  • Live at: May 19 2020 9:00 am
  • Presented by: Varun Khanna, Strategic Business Development, Temenos
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