The Impact of COVID-19 on Retail Banking

Presented by

Bob Neuhaus, Vice President, Financial Services, J.D. Power

About this talk

J.D. Power and Temenos return with newly sourced data to compare and understand how this ongoing pandemic continues to affect the financial health of consumers and, ultimately, their behaviors. Listen in as Bob Neuhaus, Vice President, Global Financial Services of J.D. Power shares consumers perspectives on how their financial institutions have shown concern for their financial situation during the COVID-19 crisis. Get insights into: - New challenges customers are experiencing as a result of the pandemic and how they perceive the bank's role in serving the needs of those challenges - Prioritizing opportunities to improve customer service and address consumer needs - Mid-size advantages and vulnerabilities and thoughts on the future moving forward This webinar is ideal for any financial institution leader looking to help address timely customer challenges, improve communication and grow customer loyalty.
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Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. We have a relentless focus on innovation and consistently reinvest 20% of our revenues into R&D, the highest in banking software. We have the largest and most dynamic global community of banks, FinTechs, developers and partners in the industry and together we make banking better.