Comerica, 11:FS and Temenos on Customer experience

Presented by

Kristy Brandon (Comerica), Jason Bates (11:FS) and Derek Corcoran (Temenos)

About this talk

Competition in banking is more intense than ever. But how do you win the battle for customers? Hear from Kristy Brandon, SVP, Ebanking, Comerica on how one of the US’ largest banks is using advanced cloud-native technology to raise the bar in customer experience. Learn from industry pioneer Jason Bates – who has co-founded challenger consultancy 11:FS, as well as the challenger banks Monzo and Starling. And get insights from Temenos’ Chief Experience Officer Derek Corcoran on how digital banking technology solutions enables banks to deliver compelling, simple and personalized experiences to their customers. The speakers will also discuss the latest report from The Economist and Temenos – “Customer Experience, learning from online personal finance conversations”. This report provides machine-learning analysis of 10 million personal finance conversations over seven years. It sheds new light on where challenger and established banks are leading in customers’ eyes, as well as how open banking has broadened the field in financial services. Register today for this webinar, and get expert advice and invaluable insight on delivering the best customer experience in banking.

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Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. We have a relentless focus on innovation and consistently reinvest 20% of our revenues into R&D, the highest in banking software. We have the largest and most dynamic global community of banks, FinTechs, developers and partners in the industry and together we make banking better.