Banking Heute: Muss Sich Customer Experience Zu Customer Centricity Entwickeln?

Presented by

Holger Lehmann (Temenos), Philipp Thomys (Salesforce), Cyrill Kiefer (Deloitte) interviewed by Claude Baumann (Finews)

About this talk

Deloitte, Salesforce und Temenos sprechen über Fallstudien, um die verschiedenen Blickwinkel zum Thema Kundenzentrierung (Customer Centricity) aufzuzeigen. Was ist den Kunden wichtig, Wie können bestimmte Systeme und Prozesse helfen und wie können Banken diese sinnvoll nutzen?

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Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. We have a relentless focus on innovation and consistently reinvest 20% of our revenues into R&D, the highest in banking software. We have the largest and most dynamic global community of banks, FinTechs, developers and partners in the industry and together we make banking better.