The future of loyalty in tourism: What are we learning from the COVID-19 crisis?

Presented by

Paul Richer, Petya Milkova, Kelly Cookes and Maksim Izmaylov.

About this talk

While the effects of the COVID-19 pandemic remain unknown, we must plan for the recovery and share experiences, cross-segment, throughout the travel industry. In the meantime we adapt to new organisational and cultural realities and leverage technologies that help us to foster and maintain customer loyalty. Our panel are travel industry leaders, at the coalface, dealing head-on with the issues of today. And looking forward to better times, they will be discussing loyalty, payments, credits & refunds, cyber-security and distribution - how the application of available technologies can drive passenger movement more quickly when it returns post-Covid.

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