Paul Richer, Joel Brandon-Bravo, Jean-Noel Lau Keng Lun and Robert Gray
One thing is for sure, no one is thinking that the world will return to how it was pre- the Coronavirus pandemic. There will be a ‘new-normal’. We don’t yet know what form this will take but with ongoing social distancing and many people having lost their jobs, travel and tourism will suffer at least as much as any other industry. There will be a significant reduction in the number of people who are prepared to or can afford to travel. Thus, it will be vital for travel and tourism players to harness latest developments in technology to both operate at maximum efficiency and attract those customers that are willing and able to travel. Next generation technologies such as Artificial Intelligence, Chatbots, Voice Search and the Internet of Things will all have a role to play.
In this webinar, you will hear from three leading-edge speakers who will give you their expert insights into their particular areas of expertise and how to harness technology opportunities in a post-viral world. Joel Brandon-Bravo, Vice President of Travel and Digital Solutions, TransPerfect, will be discussing the use of AI-driven, machine learning chat bots and translation platforms to cost-effectively manage customer service queries and attract more customers from across the globe. Jean Noel Lau Keng Lun, Vice President Product Management, Accor will talk about how digital and physical technologies can be (and is being) applied or re-purposed towards safe guest-welcome in Accor’s hotels. Robert Gray, Chief Technology Officer, Topflight Travel Group, will discuss using the latest software development techniques, artificial intelligence and pervasive connectivity to maximise efficiency in tour operations, including internal operations such as call centre efficiency, CRM and connectivity to external suppliers.