Paying for travel: the customer impact during and post the Covid-19 experience

With so many airplanes still on the ground, a virtually non-existent short-term rental sector and empty hotel rooms everywhere, the twin challenges of depleting cash-flows and mass furloughing/ lay-off of staff is hurting our industry. How will the travel industry cope with the backlog of chargebacks whilst retaining customer goodwill post-Covid-19? In this panel, we get the perspective of the service provider: airline, hotel, and the travel agent. Their relationship with the Acquirer and hear how they are stepping up to deal with unprecedented challenges of this current crisis, while laying the ground for the new post-Covid-19 reality. Panel moderated by: Brian Quarrie, Global Head of Sales, PayTabs Panellists: - Mikko Turtiainen, Vice President, Global Sales – Market Management, Finnair Plc - Peter Brennan, CEO, Holiday World - Paulo Salvador, Senior Lecturer of the Innovation track, ESSEC Paris Master Hotel Program - Shiv Bhatt, Merchant and Acquirer Solutions, Visa