Orchestrating DevOps Integrating Customer Request Management

Presented by

Joe Schulz: VP Emerging, Technology Orasi

About this talk

The voice of the customer rules all, but in DevOps, the challenge is finding the balance between time spent communicating with customers and time spent creating value. Give us one hour of your time and we can help you find that balance! This webinar will introduce you to the first stage of a Continuous DevOps Flow Integration process that incorporates every step from customer to code. In this first session, we: • Introduce you to the process and explore how to integrate customer requests into the development planning process • Demonstrate the ServiceNow to JIRA integration In this session, you will learn how to: • Automate incorporating customer feedback directly into development planning • Provide customer-facing organizations direct access into development priorities and progress • Avoid expensive (and boring) status meetings and telephone calls • Keep your customers updated about how you’re providing value to them

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Orasi is a DevSecOps innovator enabling the acceleration, security and adoption of software applications through automation. Working with world-class partners, Orasi provides solutions and services that offer full lifecycle support and integration to ensure confident delivery of transformative applications