Enabling Conversational Banking

Presented by

Asian Private Banker

About this talk

Successful client advisory starts and ends with banks’ most valuable assets — their front line staff. Ensuring continuity of client-to-adviser relationships and maintaining the highest-touch service levels have emerged as top priorities for banks in previous years, and look set to continue for the years ahead. Join us on 9 March 2022 for an illuminating discussion amongst industry leaders that focuses on the changing demands of customers in Asia Pacific and tackles big questions including: - How have clients’ needs changed in the past 12 months and what new demands are now being made of the client advisers and the institutions they represent? - Where have banks harnessed the power of artificial intelligence (AI) and brought into play AI techniques to both gain better insights in serving HNWI/UHNWI and mass affluent clients, and also improve RM/client engagement? - How has the use of WeChat and WhatsApp been reconciled with the need to be fully compliant when meeting client demands? - To which degree has the current regulatory environment supported private banking transformation initiatives to enhance the client journey, and conversely, where have been the greatest challenges in regulatory adoption?
Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (30)
Subscribers (5360)
Asia's most trusted source for private wealth news and insights delivering independent, authoritative and indispensable intelligence, data and connections solely focused on Asia’s rapidly growing private wealth management communities.