Reclaiming Customer Experience Excellence

Presented by

Tim Armstrong and Hes Yavari, Nectar Services Corp.

About this talk

Just as contact center managers, DevOps and telecom teams are starting to catch their breath from the heroic efforts of enabling Contact Center and IVR operations during the most disruptive global event in modern history, executives and business leaders have begun asking a most important question; what next? The tumultuous times we’re all living through are beginning to transform the way businesses operate and we’re clearly heading toward a new normal for the contact center. Go-forward considerations involve assessing new IVR and Contact Center platforms, evaluating cloud migration strategies, revisiting application integration requirements, planning for new call volume patterns and, of course, optimizing for dispersed staffing scenarios. As the industry transitions from emergency operations toward the long and winding road of recovery, many contact center organizations are looking to reclaim customer experience excellence while also enabling operational transformation. Join Nectar for a discussion on how to quickly and confidently: - Address contact center infrastructure transformation - Navigate the road ahead - Focus on customer experience assurance
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About Nectar Services Corp. Nectar is a global market leader in providing the most comprehensive monitoring, diagnostics and testing software solutions for Enterprise Unified Communications, Collaboration and Contact Center services, empowering IT and operation organizations to proactively ensure the customer experience. This focus has also allowed us to earn the trust of over 2,100 large enterprise and service provider customers around the world, as well as accolades and certifications from our technology partners including Microsoft, Cisco, Avaya, and others.